Client Service Advisor

The Institutional Client Service Advisor (“CSA”) role is an important relationship management and servicing role within Neuberger Berman’s North America (NA) institutional business. Each Institutional Client Service Advisor is paired with a Client Advisor(s) (Institutional salesperson) and/or Senior Client Service Advisors and reports to the Head of North America Client Service. Each Client Service Advisor is expected to have the ability to forge close relationships with senior client representatives, be adept at understanding client needs, and, in response to those needs, show an ability to deliver value-added services customized to each client’s requirements. CSAs are also expected to work very closely with the Client Advisors they support and leverage their deep client knowledge to identify ‘at-risk’ relationships and forge plans to retain them or help Client Advisors identify cross-selling opportunities. This role also requires each CSA to develop strong relationships with Neuberger Berman’s investment professionals, including portfolio managers and product specialists, together with operations and functions they partner with. CSAs also need to work both autonomously and within a team environment, being flexible and possessing a team-oriented outlook.

CSAs partner with many functions across Neuberger Berman, including our operations, legal and compliance, mutual fund services, and new mandate onboarding team. On reporting specifically, CSAs are supported by our client reporting and analytics team, which is aligned against each investment capability of Neuberger Berman.

Responsibilities:

• Provide leadership for and management of all activities and matters relating to client service for the assigned book of clients. Drive the delivery of premium service across the client base

• Develop individual client relationship plans covering the service engagement model, working closely with the Client Advisor(s) supported

• Proactively implement the appropriate client servicing standards, including reporting, cadence of portfolio reviews and due diligence meetings, and put together appropriate client communication plans

• Develop relationships with appropriate client contacts and set their own relationship management schedule with appropriate touch points (including light travel when needed); use touch points to keep current on changes being made, new managers being added, portfolio restructuring being considered, consultant/staff changes, competitor insights, etc., and systematically share insights with both the consultant coverage team and client advisor

• Have an in-depth understanding of the client portfolio and performance; provide proactive support and communication to clients with respect to production/firm performance, attributes, and developments

• Partner with Neuberger Berman’s reporting and analytics teams in New York and Chicago to ensure the quality of client review materials. Provide PMs with appropriate materials and insights to ensure they have sufficient depth on the client’s needs in advance of each Client/Portfolio Manager interaction

• Prepare, lead, and attend portfolio review meetings with Portfolio Managers and provide necessary follow-up, including call notes.

• Manage and oversee all aspects of client administration and related service delivery from other internal support functions. Review reporting content and be ultimately responsible for the quality of content delivered to clients

• Be the lead on all client interactions during the onboarding process, leveraging the onboarding team for project management internally. Proactively use the onboarding process to communicate the Neuberger Berman proposed servicing model and gain insight into client needs, including their expectations on how we interact with their consultants and other partners, if applicable

• Together with Legal partners, negotiate Investment Management Agreements with effective communication to the client regarding policy and investment management issues. Proactively ensure Neuberger Berman delivers on all requirements established in the Investment Management Agreements

• For customized portfolios, provide appropriate depth on the client’s mandate, investment benchmarks, guidelines, and servicing requirements to ensure all internal partners have the necessary information to act

• Coordinate the drafting of agreements and perform the due diligence process for new clients with internal departments

• Proactively identify trigger events putting mandates at risk (e.g., M&A, staff change, field or firm consultant change, change in consultant view on the strategy) and work with client advisor