Transport Operations Network Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

About the Role:

This position is highly technical, focusing on post-sales support for Solution Engineering services, including design, solution acceptance, and network reconfiguration/migration. It involves managing and maintaining the extensive Ciena 6500 Backbone Transport network, which spans over 80,000 kilometers of fiber optic cables. This role requires handling sophisticated technologies and equipment, necessitating a deep understanding and specialized expertise due to the network's scale and complexity.

Job Description

Core Responsibilities

• Consistency: Transport DevOPS engineers ensure that all configurations and settings across the network are consistent, maintaining uniformity to streamline operations and minimize errors. 

• Automation: Leveraging automation tools within our NMS, we streamline routine tasks and workflows, allowing for greater efficiency and freeing up time for more strategic initiatives. 

• Security: Implementing centralized access control and authentication mechanisms is crucial. We ensure robust security measures are in place to safeguard network assets and data integrity. 

• Troubleshooting: When issues arise, we dive into detailed logs and diagnostic information provided by our NMS to swiftly identify and resolve issues, minimizing downtime and operational impact. 

• Firmware / Software Management: Managing firmware and Software upgrades and patches is a key responsibility. We oversee this process to ensure that network devices always run the latest software versions, bolstering security and performance. 

• Configuration Backup: Automated backup of device configurations using our NMS is overseen by senior engineers, ensuring reliable backups are available for disaster recovery purposes, safeguarding against configuration loss or corruption. 

• Policy Enforcement: Enforcing network policies and compliance standards is essential. We oversee policy implementation within our NMS to ensure adherence to organizational standards and regulatory requirements. 

• User Management: Transport DevOPS manage user access levels and permissions within our NMS, controlling who has access to critical network resources to maintain security and accountability. 

• Integration with External Systems: Our NMS integration with other network management systems, ticketing systems, and analytics platforms is facilitated by our engineers to streamline workflows and enhance operational efficiency, facilitating seamless information exchange and c