Bilingual Customer Service Representative (Evergreen)

The Canadian Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers. 

You’ll love working with us because we make it easy to start your career in a supportive and flexible environment. Our hybrid work model gives you the best of both world collaboration in the office from Tuesday to Thursday and remote flexibility for the rest of the week. You’ll join a team that celebrates wins, learns together, and helps each other succeed. We’ll give you plenty of opportunities to grow, learn new skills, and build the career you want. Plus, you’ll enjoy perks like unlimited coffee, a positive atmosphere, and a team that truly values your well-being. 

Responsibilities: 

• Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat. 

• Handle a high volume of inquiries, analyze issues, and deliver proactive solutions. 

• Use advanced technology and software to document interactions accurately and resolve concerns efficiently. 

• Demonstrate empathy and emotional intelligence to build trust and positive relationships. 

• Stay informed about products, services, and industry regulations to provide accurate, useful information. 

• Collaborate with colleagues and other departments to resolve complex issues. 

Required Qualifications: 

• Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec. 

• Experience in a fast-paced customer service environment. 

• Call center experience will be considered a strong asset, especially within financial services. 

• Strong technical skills and ability to navigate multiple systems. 

Preferred Qualifications: 

• Empower: Inspire confidence and take initiative. 

• Serve: Show genuine care and flexibility in helping customers. 

• Grow: Embrace collaboration, feedback, and continuous learning. 

When You Join Our Team 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the cus