Director, Business Continuity Management

The Director, Business Continuity Management will manage and lead the enterprise business continuity program across the organization. This role will be responsible for the management and coordination of Enterprise level programs, specifically developed and implemented to ensure the company has in place the necessary processes and programs to respond and recover from significant business disruptions.

Responsibilities include coordinating and facilitating the design, development, maintenance and testing of crisis response and recovery plans for critical corporate functions and operating unit processes to ensure an integrated approach for BCM processes across the Company. To be successful in this role, the Director is skilled in current Business Continuity management process and platforms with a strong understanding of business, infrastructure operations and related technologies. This role reports directly to the Senior Director of Enterprise Risk Management (ERM).

Success in this role requires an authentic people leader with strong leadership experience who will be able to balance team objectives, hands-on leadership of the varied Business Continuity processes and collaboration across multiple business organizations. Leadership and vision in driving the future state objectives of the organization in alignment with Cybersecurity, Enterprise Risk Management, Disaster Recovery and business goals will be essential to success. This individual will engage with peers to understand business and technology objectives with priorities and bring those objectives into alignment with the organization’s BCM requirements.

1. Build and maintain strong positive working relationships with colleagues across the company, business stakeholders and vendors to ensure effective and efficient ways of working.

2. Work closely with BU leadership and internal stakeholders to align stakeholder priorities with operational planning (BIA’s and BCP’s).

3. Review the outcomes of Business Impact Analysis (BIA) and aligning the Business Continuity framework, strategy and plans to support the business need.

4. Develop effective strategies to respond to operational service disruption in the event of a significant incident or disaster.

5. Review, recommend and maintain the BC strategies.

6. Recommend BC solutions based on factors including criticality of systems or data, stakeholder expectations, and vendor capabilities.

7. Identify business continuity risks, potential impact, likelihood and identifying the mitigation for these risks.

8. Champion BC plan awareness efforts with stakeholders and vendors and ensure alignment with business requirements.

9. Responsible for managing the administration of the Business Continuity program, including:

• Ensure that program components (Business Impact Analysis, Business Continuity Plans, Risk Assessments, strategies, etc.) are current, effective, and address the organization’s business requirements.
• Facilitate Business Continuity Exercises and participate in Disaster Recovery Exercises.
• Prepare schedules and materials for Business Continuity training/awareness activities to ensure that disaster recovery teams are educated in implementing the Business Continuity Plans.
• Validate recovery capabilities of vendors and third parties.
• Administer and manage content in the ServiceNow BCM module.

10. Facilitate engagement and interaction across BUs and central support functions to align approaches and share best practices

11. Maintain a single view of risks (of disruption) to important business services and work being done to mitigate those risks

12. Collaborate and work closely with Disaster Recovery to enhance enterprise resilience governance program and synchronization with overall Cybersecurity governance and prioritization.

CAPABILITIES

• Business Acumen and Partnering
• Business Partnering and Ideation
• Determining criticality of business services and supporting systems
• Mapping and understanding critical end-to-end business services
• Business continuity strategy and planning · Designing application resilience and recoverability
• Managing business continuity management system
• Managing emergency notification system (or problem management)
• Aligning criticality and capabilities with third party risk program
• Conducting exercises, tests and simulations that validate the overall recoverability of end-to-end business services
• Collaborate with Disaster Recovery to review cloud and SaaS recoverability information, integrating DR-owned technical recovery strategies into the broader Business Continuity planning framework.
• Stay informed on infrastructure resilience measures, such as security, storage, and network capabilities
• Education and awareness of resilience responsib