IT Operations Analyst

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for this role!

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As an IT Operations Analyst, you will play a vital role in supporting end-user computing, cloud applications, and basic network troubleshooting within our organization. You will be responsible for providing technical support to internal teams, assisting in the resolution of common IT issues, and contributing to IT projects. This role is perfect for a candidate with foundational IT knowledge who is eager to grow and develop expertise in various aspects of IT operations and system administration.

What you’ll be doing:

• Technical Support & Troubleshooting: Provide hands-on support for end-user computing issues on both Windows and macOS systems, assist with cloud applications such as Google Workspace, Zoom, and Slack, and troubleshoot basic network issues, including Wi-Fi connectivity problems and network configuration

• System Administration & Device Management: Assist with user account management, device provisioning, software deployment, and basic patch management tasks, ensuring that devices are set up, configured, and managed in compliance with company protocols and security standards, while maintaining an accurate device inventory and supporting hardware lifecycle management.

• Cross-Functional Collaboration: Build collaborative relationships within IT and across departments by providing clear, effective communication, offering technical assistance and guidance to non-technical teams such as marketing and sales for routine issues, and sharing progress and solutions with stakeholders while adapting the communication style to meet the needs of the audience.

• Project Support: Contribute to IT projects that impact the immediate team by following guidance from senior members, while supporting improvement efforts to enhance team efficiency and assisting in developing solutions for streamlined workflow.

• Problem Solving & Continuous Learning: Independently diagnose and resolve common issues by following established processes and escalating complex problems as needed, while demonstrating attention to detail, accuracy, and thoroughness in all tasks, and actively documenting recurring issues and solutions to enhance personal knowledge and improve future troubleshooting

Requirements:

• Industry certifications such as CompTIA A+, Network+, Jamf 100/200, Google IT Support, or similar are preferred.

• Basic working knowledge of IT systems, including hardware, software, and operating systems (Windows/macOS).

• Experience with cloud application support (Google Workspace, Zoom, Slack, Jira Atlassian).

• Foundational understanding of networking principles (e.g., TCP/IP, DNS, DHCP) and basic network troubleshooting skills.

• Strong organizational skills with an ability to prioritize work based on guidance from management.

• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.

• Desire to learn and grow within the IT operations field, with a proactive approach to self-improvement and team support.

Preferred Skills:

• Familiarity with directory services, such as Ac