EverHealth - Customer Experience Internship (Remote, US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en 

We are currently seeking rising junior and senior students to apply for our summer internship program. This is a great opportunity for individuals looking to gain hands-on experience and contribute to meaningful projects.

We are looking for a Customer Experience (CX) Summer Intern to join our Customer Experience team, supporting Onboarding and Implementation (O&I), Customer Success, and Customer Support. This role offers an exciting opportunity to collaborate closely with cross-functional CX leaders to support the company-wide intern program, improve CX team processes, create and maintain documentation, and contribute to high-impact, ad hoc CX projects. 

Our mission is to deliver a best-in-class customer experience by combining thoughtful processes, strong enablement, and data-driven insights. As a CX Intern, you’ll gain hands-on exposure to how customer-facing teams operate, how customer feedback drives change, and how operational improvements scale impact across the organization.  

Responsibilities: 

• Support CX Onboarding & Implementation, Customer Success, and Support teams through rotational exposure to core workflows and initiatives 

• Assist with documenting and improving CX processes, SOPs, playbooks, and enablement materials 

• Help organize, validate, and maintain CX knowledge bases and internal documentation 

• Support data collection, reporting, and insights related to customer experience metrics (e.g., CSAT, NPS, case trends, QA themes) 

• Collaborate with CX partners on projects related to process optimization, tooling improvements, AI/automation support, and customer journey enhancements 

• Participate in CX team meetings, training sessions, and cross-functional working groups 

• Conduct research, synthesize findings, and present recommendations for improving customer experience and internal efficiency 

• Assist with ad hoc CX initiatives and special projects as business needs evolve 

• Prepare and present a final internship project highlighting learnings, outcomes, and recommendations 

What You’ll Learn:

• How customer-facing teams operate at scale across Success, Support, and Operations 

• How customer feedback and data inform product, process, and experience decisions 

• Best practices in CX documentation, enablement, and operational excellence 

• Exposure to CX tools and systems (e.g., CRM, ticketing platforms, knowledge bases, analytics tools) 

• How cross-functional collaboration drives customer outcomes 

Qualifications: 

• High level<