Sr. Consultant, Client Success

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Visa Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

This is an exciting opportunity to join the recently established Global Acceptance Client Services team, supporting key global acceptance partners. Visa and the Global Acceptance team have the opportunity to improve client experiences and depths of relationships and deliver mutual revenue growth for key global seller-side customers, including acquirers, processors, enablers and merchants, by leveraging our insights, data, relationships and talent to help grow and enhance our mutual business interests.

We are seeking a highly skilled and experienced Sr. Consultant to join our global team. The Sr. Consultant, Client Success, is a client-facing, individual contributor role serving as an Acceptance Solutions subject matter expert accountable for coordinating with Acceptance Solutions team members across Visa regions to support an assigned portfolio of global Visa clients.

The Sr. Consultant, Client Success, will partner with account team members in Client Services, Sales and Product to drive optimization of client performance in alignment with Visa’s business agenda, account plans and Client Services client success plans. The role will be responsible for effectively managing client advisory engagements to enable new capabilities and facilitate assigned clients’ geographic expansion and product adoption.

Given the importance of this position, it requires a high level of professionalism, thought leadership and astuteness at managing executive level stakeholders at the global client and within Visa. It is a client-facing and strategic role, working in conjunction with global account, sales and product teams to proactively drive Client Success and Acceptance Solutions outcomes.

The successful candidate will be able to manage complex topics with limited supervision, as part of the team supporting technical solutions and consulting initiatives that help customers grow their Visa portfolios.

The Sr. Consultant, Client Success, is responsible and accountable to:

• Own the holistic post-sale and operational relationship of assigned customers for Acceptance Solutions products, acting as an important ambassador of the Acceptance Solutions and Client Services teams by providing the central voice of Client Services to the clients and account teams
• Act as an integral member of the account team, aligning on the forward-looking relationship strategy based on key client and Visa goals, alongside and in partnership with the global account executive, account manager and global Client Services team
• Provide Acceptance Solutions subject matter expertise and consultation to Visa clients by leveraging insights and understanding of their local market(s) and product needs to continually enhance the client experience
• Foster and sustain trusted partnerships with internal account team members and global Client Services team by aligning on the forward-looking relationship strategy and optimization opportunities and executing against client success plans
• Ensure client success plans clearly communicate and track client operational goals and success metrics for their overall Visa product landscape as well as client readiness activities and intended outcomes for upcoming mandates and projects
• Conduct periodic Acceptance Solutions operational reviews with clients, global Client Services team and Visa stakeholders, incorporating input, comparison and client progress against product metrics
• Measure and track additional client specific outcomes, based on major client pain points and strategic objectives, leveraging Visa Acceptance Solutions products and services
• Act as an advocate for the client through showcasing strong operational excellence by driving mildly complex and cross-functional Acceptance Solutions initiatives in support of the client goals, incorporating automa