Senior Client Experinces - Lab Delivery Excellence

*This is an in-office role and onsite in the Deloitte University Westlake office.  

Thousands of executives have experienced the transformative power of Deloitte’s Executive Accelerators to tackle their toughest business challenges. It takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business as usual. Our dedicated teams engineer environments and experiences—physical and virtual—for leaders and their teams to achieve breakthrough.

We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are excited to learn new things and are energized thinking about how to help businesses solve their toughest challenges, particularly in a team setting. Specific background, expectations, and experiences vary by role.

Interested in joining our motley crew? Find out more about what we do and what it takes to join Deloitte’s Executive Accelerators Program.

The Team: Lab Delivery Excellence (LDX)

In this role, you will be a part of the Lab Delivery Excellence team, primarily preparing for, supporting, and delivering our exceptional executive Lab experiences for clients and internal leaders and their teams.

LDX supports C-level executives as they navigate key moments during their career journey (e.g., preparing for/transitioning into a new role, developing a transformational strategy).

An executive team lab can be custom designed for specific leadership needs, challenges, and opportunities. They can span multiple topics to inform strategic conversations (e.g., team alignment, innovation, transformation). 

The Role: What You’ll Do

In this role, you will be responsible for:

Lab Delivery

• Support day-of delivery and execution of Labs
• Capture the Lab day’s discussion to prepare a client-ready deliverable that highlights the day’s key insights

Project Management and Operations

• Managing planning efforts for executive Labs, including: coordinating logistics, overseeing and ensuring completion of key activities, identifying and escalating risks, and managing communication and coordination among lab participants and stakeholders
• Accurately capturing discussions—stakeholder interviews with C-Suite executives and Lab preparation discussions—with sufficient detail, using formal business language and format
• Reviewing all relevant data and preparation materials (including stakeholder interview notes) for each lab and synthesizing the information into succinct insights and actionable themes for lab Facilitators and Producers
• Researching and identifying relevant C-suite-level issues and infusing key functional area knowledge (e.g., Finance, IT, Marketing, etc.) into lab design materials
• Collaborating with the Operations team to support ad hoc operational and strategic efforts for the team

Relationship and Program Management

• Coordinating with executive level external clients as well as senior Deloitte leaders (including Clients & Industry leaders, function leaders, and the leaders of high-priority client accounts)
• Promoting lab sessions when interacting with account teams in support of the team’s goals (e.g. sales goals, relationship-building goals, etc.)
• Working collaboratively with all team members, promoting teamwork and high-quality deliverables

Strategy and Innovation

• Researching (including data analysis), collaborating and piloting innovative approaches that can enhance our team’s offerings, to drive the overall firms strategic growth objectives

Qualifications include

Required:

• Bachelor's Degree
• This is an in-office role and onsite in the Deloitte University Westlake office. 
• 2+ years of professional experience
• Strong project management skills
• Strong critical thinking and problem-solving skills
• Thrives in a fast-pace