Senior Product Experience Designer, OptiFrieight

Are you driven to solve the right problems? Do you thrive on coaxing out ideas from insights and transforming them into compelling experiences? If so, let’s talk.  

Cardinal Health is looking for a versatile senior-level product designer who’s excited to craft digital products and services that help real people while supporting your colleagues as a coveted member of the Product Experience team.  

As a Product Experience Designer, you will work closely with the OptiFrieght product and engineering teams to evolve our core product solutions. OptiFreight enables our partners to ship efficiently and effectively to healthcare providers. Our products include the business applications portal and workflow, converting our Sustain products into the Monarch system.

The healthcare space is exploding with the convergence of new service models, technologies, health sector shifts, and a growing demand for open access to health information. Expectations are higher than ever for simple, useful, and delightful experiences as more people find their real and digital worlds interwoven with the people and spaces that serve their needs. It’s a landscape ripe for thoughtful design and deep collaboration across many disciplines to create the next generation of products and services. 

Responsibilities:  

• Work through product and user problems, creating solutions and workflows that meet user and business needs. 
• Create low/high-fidelity designs, user flows, and testable prototypes for various digital products/services 
• Collaborate with engineering as they build your solution, ensure the delivery meets the quality and usability standards of Cardinal Health. 
• Partner with product managers through discovery to validate both problems and solutions  
• Gather and analyze customer feedback via user research studies, then applying that learning into your work. 
• Relentlessly consider the whole system and each detail from the user’s perspective 
• Explain your process and rationale to your cross-functional team and business partners 
• Collaborate with business stakeholders to understand their needs, and how we can iterate and improve our internal workflows and processes 
• Clearly identify assumptions and effectively (and creatively) test them 
• Determine both quantitative & qualitative insights and translate them into actionable design tasks 
• Understand and apply human-centered product design philosophy and how it will deliver better products and build a competitive advantage 
• Establish relationships with cross-functional teams and internal/external stakeholders 
• Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration 

Qualifications 

• 8+ years’ experience in product design utilizing a human-centered approach preferred
• A clear grasp of best practices for designing digital products — and habits to stay current 
• Experience designing both digital products and systems, and you have worked directly with an engineering team. 
• Experience with IA, journey mapping, and interaction design 
• Proven visual design and creative development skills 
• Experience with observing/co-facilitating basic user research, service prototyping, or usability testing 
• Solid visual, verbal, and written communication skills required in the service of great storytelling 
• Comfort designing within a modern product design lifecycle 
• BS/MS degree in human factors, design, psychology, sociology, or relevant experience preferred
• Experience designing in healthcare for relevant segments — e.g. consumer, supply chain, logistic, etc. 
• A conversant understanding of strategy, operations, and technology behind healthcare businesses 
• Experience designing with data, including modern data visualizations 
• Experience with software development 

What is expected of designers at Cardinal Health:

• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects/products.
• Recommends new practices, processes, metrics, or models.
• Works on or may lead complex projects of large scope.
• Projects may have significant and long-term impact.
• Independently determines methods for completion of new projects.
• Receives guidance & feedback on overall project objectives.
• Acts as a mentor to less experienced colleagues.

Anticipated salary range: $79,700 - $119,490

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

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