Administrative Secretary/Procedure Scheduler

Administrative Secretary/Scheduler - Danbury Hospital - FT M - 8-5

Previous healthcare experience needed.

Summary:

Supports the Director and Business Manager for Administrative and patient scheduling needs.  Maintain all clinical data bases according to accreditation and regulatory guidelines.  Strive to exceed the service expectations of our patients, physicians and all other customers.  Partner with other departments/service lines across Nuvance to achieve organizational objectives.  Contribute ideas and suggestions to improve patient/customer satisfaction and productivity.  Develop ideas to eliminate unnecessary work and waste.  Provide education and training to new employees on responsibilities contained within services departments.  The Admin assistant provides administrative support to the department, including managing patient scheduling needs. As the first line of contact for our patients.

Responsibilities:

• Manage outpatient scheduling including history and physical queue, blocking and opening patient schedules, direct patient contact for test scheduling and confirmation calls, check insurance coverage, partner with financial clearance department, obtain insurance pre-authorizations for needed services when applicable, ICD10 diagnosis coding knowledge and assess workflow.
• Manage patient appointments including activating patient orders, arriving patient, register patient, coding and charging for completed procedures where applicable.
• Actively communicates with Director, Business Manager, Physicians, Practice Offices, and professional partners to assure appropriate workflow, verify accurate submission of required patient information.
• Monitor and manage/evaluate staff coverage, patient versus tech ratio to optimize productivity and right sizing of staffing where applicable.
• Assist Manager in accreditation and regulatory requirements as identified by Manager.
• Manage Outpatient exception reports and submit corrections to optimize reimbursement in collaboration with the Manager.
• Completes Quality Assurance Audits as directed by Manager and reports information as needed.
• Provide administrative support to assure smooth daily department operations. 
• Manage ordering of office supplies.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.

Other Information:

Required Skills:

• Computer literacy, efficient and accurate data-entry skills.
• Ability to work with MS Office Products to manage department database (primarily Outlook, Word and Excel).
• Excellent customer service and communication skills (both verbal and written)
• Ability to multi-task

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Danbury Hospital

Org Unit: 142

Department: Sleep Lab

Exempt: No

Salary Range: $18.97 - $35.21 Hourly