Director, CCG Sales training

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of Thermo Fisher Scientific's mission to enable our customers to make the world healthier, cleaner and safer, the Director, Sales Training leads the strategy and execution of sales capability development within the Customer Channels Group for the Americas. This role is accountable for building a world-class learning ecosystem that equips our commercial teams with the skills, tools, and knowledge needed to win in the market, accelerate customer adoption, and drive growth. The Director partners closely with the Research & Safety Division (RSD) North America and Healthcare Market Division (HMD) Commercial leadership teams ensure alignment with business priorities and Thermo Fisher's customer-first culture. 

 
Key Responsibilities: 

Strategic Leadership 

• Develop and execute a comprehensive sales training and enablement strategy aligned to Customer Channels Group objectives and Thermo Fisher Scientific's Mission. 

• Serve as a strategic advisor to senior sales leadership on capability gaps, training priorities, and enablement investments. 

• Lead, coach, and develop a high-performing team of training managers, instructional designers, and enablement specialists. 

• Drive a continuous improvement mindset by leveraging feedback, data, and industry best practices. 

Sales Training & Curriculum Development 

• Oversee the design, deployment, and sustainability of sales onboarding programs including the sales development program that accelerate time-to-productivity for new hires in the Customer Channels Group. 

• Create advanced curricula that build proficiency in selling skills including customer discovery, consultative selling, account strategy, solution positioning, negotiation, and value-based selling. 

• Build frameworks that ensure consistent standards for sales competency and role readiness. 

• Leverage modern learning formats (digital learning, virtual workshops, in-person events, coaching tools) to support on-demand knowledge access for remote teams. 

Commercial Enablement & Process Integration 

• Partner with Commercial Excellence and Sales Operations to embed methodology, sales process, selling skills, CRM behaviors, and forecasting best practices into training programs. 

• Align training materials with commercial playbooks, value propositions, and customer engagement models specific to the Customer Channels Group. 

• Ensure sales teams have effective tools, job aids, and resources to support each stage of the customer journey in a remote work environment. 

• Drive adoption of Salesforce usage, opportunity management standards, and sales productivity tools. 

Cross-Functional Collaboration 

• Collaborate with Marketing, Product Management, and Portfolio teams to create and sustain product, application, and competitive training that supports strategic growth priorities for the Customer Channels