Sr. Associate, Business Process Management

Sr. Associate, Business Process Management

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Associate, Business Process Management is responsible for end-to-end process analysis and design with an understanding of technical and operating challenges and solutions as they relate to the current and future business environment. The incumbent drives consensus on complex business solutions, demonstrates the capability to analyze business and technical requirements, and develops solutions to address the requirements.

• Analyzes impact of proposed solution across the business.
• Develops traceability matrix.
• Develops and uses cases to explain/demonstrate business requirements.
• Contributes to satisfactory results in audit reviews, compliance reviews, and regulatory examinations (internal/external), Compliance and Regulatory Agency reviews.
• Ensures that requirements documentation can be easily translated into test plans and that proper testing plans are completed.
• Establishes and manages analysis plans for all relevant work streams.
• Proactively reviews external and internal environment and identification of issues or concerns related to potential gaps in existing processes, procedures, policies, frameworks, etc.
• Defines, develops, documents, and measures business processes and/or tools to ensure the highest level of efficiency and quality is achieved while reducing support costs.
• Facilitates the application of new technologies to existing business processes. Assesses business or process requirements, completes research and analysis to determine viable solutions, and makes recommendations for alternatives and enhancements.
• Provides technical expertise on available technologies and processes to improve quality, customer satisfaction, and cost performance.
• Uses appropriate tools to perform problem determination and root cause analysis; illustrates bottlenecks, redundancies, vulnerabilities, and opportunities for enhanced efficiency or effectiveness. Identifies strengths and weaknesses of existing internal processes, methods, and tools.
• Presents findings and recommendations to business process owners and project teams.
• Reduces the mean time to repair for incidents. Frequently interfaces with business lines, including management, and/or internal resources.
• Analyzes, documents, and disseminates process changes and productivity gains.
• Participates in pre-implementation of enterprise projects to determine the level of involvement and risk to assigned organization.
• Identifies, assesses, and documents business and functional requirements, recommending business priorities, and advising business on options, risks, and costs.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Business, Finance or equivalent field. - Required.

9+ Years Designing and implementing business processes and solutions. - Required.
9+ Years Experience designing end-to-end processes that scale. - Required.
9+ Years Experience in process management, process engineering, project management, or risk management. - Required.
9+ Years Experience with in-depth financial modeling as well as demonstrated analytical and statistical problem solving skills, including data handling and relational database programming. - Required.

• Ability to manage large, complex projects.
• Excellent analytical and complex problem solving skills.
• Demonstrated ability to influence, negotiate and communicate at all levels of organization.
• Strong influencing skills to effectively drive efforts outside of our direct control, including strong communic