Senior Clinical Account Consultant
CVS HealthAbout the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The Senior Clinical Account Consultant applies highly developed skills to provide end-to-end clinical expertise and cross-functional partnership to support client engagement and improved program delivery. The role supports Sales and Account Management from pre-sale strategy through post-sale implementation and optimization by bridging the clinical value story from Product, the credibility features and configurations from Clinical Operations, and the data/analytical reporting evidence from Analytics—turning complexity into one clear, client-ready narrative and practical program guidance.
Key Responsibilities
Provide end-to-end Clinical Support Across the entire Client Lifecyle
Pre-Sale (deal support and solutioning)
Partner with Sales to shape clinical sales strategy, discovery, and solutioning aligned to client clinical needs
Translate Product capabilities into a credible, clinically grounded value proposition for healthcare professional audiences
Design and deliver clinical product presentations and demonstrations; address clinical objections and questions
Ensure proposed client commitments reflect real operational capabilities and configurations in partnership with Clinical Operations
Post-Sale (implementation, adoption, and performance)
Support Account Management with clinical expertise to drive adoption, engagement, and program delivery success
Collaborate with clients to implement clinical programs and initiatives and provide ongoing clinical guidance
Devise key account management efforts by providing clinical support, addressing customer inquiries and concerns
Advise on clinical best practices, workflow optimization, and quality improvement initiatives tied to client goals
Cross-Functional Bridging
Collaborate with internal stakeholders to bridge and translate across teams so external messaging matches internal reality:
Product: design product presentations and demonstrations for healthcare professionals, showcasing clinical value story, use cases, and roadmap-aligned positioning
Clinical Operations: communicate credibility features, configurations, workflows, and “how this works in practice”
Analytics: guide analysis of healthcare data, clinical outcomes, and performance metrics to identify areas for improvement and implement evidence-based practices
Marketing: ensure alignment between clinical messaging and marketing materials
Package insights into client-ready materials (talk tracks, decks, FAQs, evidence summaries) that Sales and Account Management can reuse
Train and educate Account Management, Sales representatives and clients on clinical features and benefits to promote understanding and adoption of the company's products and services
Clinical Support
Serve as clinical subject matter expert for client guidance, support, and relationship management
Stay current on industry trends, research, and relevant regulatory changes; translate implications into actionable guidance
Work Location / Travel
This is a work from home position and one may live anywhere in the United States, but must be willing to work Eastern Time Zone hours as needed for meetings
Travel: up to 25 % (as needed) for client support, to attend health fairs, conferences, etc.
Required Qualifications
RN with active/eligible licensure in state of residence
7+ years of clinical experience in condition management, case management, PBM/Payor account management, or a related field
Experience supporting Sales and Account Management in a client-facing, consultative capacity
Strong executive-facing communication skills, including presenting to clinical and non-clinical audiences
Ability to translate product capabilities, operational workflows, and analytics into clear client narratives and recommendations
Preferred Qualifications
Experience with clinical program implementation, workflow redesign, and quality improvement
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