BI Tools Support & Adoption Analyst | Junior Consultant [NCDPC0024023]

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices.  ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital.  We help forward-thinking clients solve problems and improve operations.  Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations.  Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc.  Learn More About ProSidian: www.ProSidian.com

Job Description

ProSidian Seeks a BI Tools Support & Adoption Analyst | Junior Consultant [NCDPC0024023] for Program Support on a Exempt W2: No Overtime Pay Basis Technical Element located CONUS - Norristown PA Across The CONUS - Northeastern United States (USA) Region supporting A county government in the State of Pennsylvania (known as MontCo), Philadelphia, and is part of the Delaware Valley metropolitan area and is the third-most populous county in the state, with Norristown as its county seat..

Seeking BI Tools Support & Adoption Analyst candidates with relevant Government and Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government and Public Services Sector Clients such as NCDPC.  This is a Technical Element or Contract W-2 (IRS-1099) Junior Consultant Functional Area Professional - Operations Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Operations (BI Tools Support & Adoption Analyst) in the Government And Public Services Industry Sector focusing on Management And Operations Solutions for clients such as Montgomery County PA (MontCo) | County Finance Department Generally Located In  CONUS - Norristown PA and across the CONUS - Northeastern United States (USA) Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - BI Tools Support & Adoption Analyst | Junior Consultant [NCDPC0024023]

Serve as the front-line analyst supporting County staff with troubleshooting, FAQs, and guidance related to BI tools. Monitor user engagement and system utilization to identify barriers to adoption. Recommend enhancements based on user feedback.

Qualifications

Desired Qualifications For BI Tools Support & Adoption Analyst | Junior Consultant [NCDPC0024023] (NCDPC0024023) Candidates:

• Support experience with BI platforms (Power BI, Tableau, etc.), user onboarding, and technical documentation.

Education / Experience Requirements / Qualifications

• Bachelor’s in Information Systems, Business Analytics, or a related field. 3+ years in BI support or system training.

Skills Required

• Problem-solving, customer support, analytics tools, ticketing systems, data literacy.

Competencies Required

• Patience, attention to detail, user advocacy, clear communication, technical acumen.

Ancillary Details Of The Roles

• Develops support documentation and self-service resources for staff.
• Tracks helpdesk metrics and tool usage trends for continuous improvement.

Other Details

• Interfaces with IT teams to escalate bugs and integration issues.

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Additional Information

As a condition of employment, all employees are required to fulfi