Customer Service Support Agent with Portuguese

<p><b>About Planet</b></p><p></p><p>Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.</p><p>We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.</p><p>Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.</p><p></p><p>Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.</p><p></p><p><b>What you will do</b></p><ul><li><p>Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary</p></li><li><p>Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution</p></li><li><p>Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication</p></li><li><p>Through experience, independently assign priorities to reported issues</p></li><li><p>Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform</p></li><li><p>Manage and safeguard the confidentiality, performance, and availability of our business applications</p></li></ul><p></p><p><b>Who you are</b></p><ul><li><p>You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role</p></li><li><p>You have strong skills in MS Office (especially MS Excel/Outlook)</p></li><li><p>You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirement</p></li><li><p>Experience in the Card Payment industry will be a strong asset</p></li><li><p>You are fluent in English and Portuguese, verbal and written (native level)</p></li></ul><p></p><p><b>Why Planet:</b></p><p>Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.</p><p>Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. <b>We would love to hear from you – Apply now</b></p><p>At Planet, we embrace a hybrid work model, with three days a week in the office.<br/> </p><p>Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.</p>