Sr. Manager, Business Administration/Operations/Asset Protection

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview:

The Senior Manager, Business Administration and Operations (SBA/O) will be on the front lines of a store like no other as part of the store management team. The SBA/O will lead, manage, and inspire a diverse team, balancing creativity with commerce to execute in-store success and establish Bloomingdale’s as a local leader in their region. Part business consultant, part relationship guru, and 100% leader, they contribute and collaborate to drive the business forward, dreaming big to deliver bold and innovative strategies and solidify the legacy and reliability of Bloomingdale’s.

The SBA/O focuses on delivering sales/EBIT through execution and support of corporate and store initiatives through the recruitment, onboarding and cultivation of a motivated, skilled, and equipped management and store team to make things happen. The focus is to develop and implement processes to drive sales, fulfillment execution, manage expenses, and maximize Earnings Before Income/Taxes (EBIT) improvement, leveraging Central, Regional and in-store leadership partners, all while ensuring the customer is first, always. 

The SBA/O builds together with the store team by creating a clean, neat, and easy to shop environment, managing inventory shortage in collaboration with the Asset Protection team, adhering to Loss Prevention standards and ensuring support of workload completion.  They will lead the Store Operations team, Bhelpful team, Craftsmen and the Administrative Support Colleagues, developing functional initiatives and ensuring store results in partnership with peers to ensure the store’s and Bloomindale’s reputation.

Essential Functions:

          

• Collaborate with General Manager, Regional Ops and Store Leadership to deliver Sales, EBIT  and Expense Plans. 
• Lead bhelpful operations; elevating service level including customer support, curbside, BOPS, SDD pick-up,  gift wrap, returns, bill pay, etc.
• High level of responsiveness to customer with resolution orientation positively impacting NPS metrics. 
• Lead functions of hiring process: corresponding with applicants, interviewing, selecting best-in-class talent, and coaching peers in all aspects of hiring.  Develop and implement efficiencies to improve process.
• Key stakeholder in the Talent Acquisition process, ensuring job postings are maintained and filled in a timely manner. Drive store recruitment efforts of active and passive candidates. 
• Oversee the colleague new hire orientation and onboarding processes as administered by the ASC to ensure a rapid learning curve, raise engagement of new hires, and lower turnover.
• Coordinate onboarding/training for operations/support executives/supervisors in partnership with central Subject Matter Experts (BSM’s).
• Strategize with and support Store Leaders on staffing including schedules and workforce solutions to ensure the store is being staffed efficiently, within payroll budget – responsible for all post-schedule edits. Achieve HUR goals.
• Act as the key store contact w/Regional Leaders and Central Business Partners; oversee adoption of technology.
• Schedule, coordinate, and confirm work order completion by 3rd Party contractors/vendors.
• Manage Cash Office operations. Daily, lead team responsible for balancing the vault and cash functions, replenish and balance registers. Perform monthly cash office self-audit; partner with AP to resolve cash shortage issues.
• Develop and retain executive operations/support professionals, representative of the brand and diversity to maximize performance. 
• Manage operations functions in store by partnering with professional colleagues to drive sales, standards, service, and execution.
• Deliver operational scorecard metrics in store. Metrics include Expense, Shortage, EBIT, Productivity, Hours Utilization Report (HUR), fulfillment compliance.
• Drive business opportunities through strategic placement and development of support talent .
• Develop and retain fulfillment team achieving results of 90%+ (IFR