AWS Certified Solutions Architect - Associate

Koniag Services Inc., a Koniag Government Services company, is seeking a talented and technically skilled AWS Certified Solutions Architect – Associate to support the design, implementation, and optimization of Amazon Web Services (AWS) cloud architecture solutions for our IT Call Center serving government clients. The ideal candidate is a cloud-savvy and solutions-oriented professional with demonstrated experience designing and implementing scalable, secure, and highly available AWS cloud architectures, a strong understanding of cloud-based IT service delivery environments, and a proven ability to translate operational and business requirements into effective AWS cloud solutions. They bring strong technical acumen, excellent communication skills, and the ability to work independently and collaboratively in a fully remote environment to deliver cloud architecture solutions that enhance the performance, reliability, and security of IT Call Center operations. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is Remote.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Position Description:
The AWS Certified Solutions Architect – Associate will be responsible for the design, implementation, optimization, and ongoing support of AWS cloud architecture solutions supporting IT Call Center operations. This individual will work closely with program leadership, the AWS Connect Administrator, the ServiceNow Administrator/Developer, and government stakeholders to ensure the AWS cloud environment is architected, implemented, and maintained to the highest standards of performance, scalability, security, and compliance. Principal responsibilities will include but are not limited to:

• Design, implement, and maintain scalable, secure, highly available, and cost-optimized AWS cloud architecture solutions that support the operational requirements of the IT Call Center program, including AWS Connect contact center infrastructure, data storage, compute, networking, and security components.
• Collaborate with program leadership, the AWS Connect Administrator, and operational staff to gather, analyze, and document cloud architecture requirements, translating them into technically sound and operationally effective AWS solution designs.
• Develop and maintain comprehensive AWS architecture documentation including solution design documents, architecture diagrams, data flow diagrams, infrastructure specifications, and cloud environment configuration records.
• Lead the evaluation, selection, and implementation of AWS services and cloud architecture patterns that optimize the performance, reliability, scalability, and cost efficiency of the IT Call Center's cloud infrastructure.
• Design and implement AWS security architecture solutions including IAM policies, security groups, VPC configurations, encryption strategies, and compliance controls that align with federal security requirements, agency policies, and FedRAMP/NIST standards.
• Support the administration and optimization of core AWS services used within the IT Call Center environment including AWS Connect, Amazon EC2, Amazon S3, Amazon RDS, AWS Lambda, Amazon CloudWatch, Amazon VPC, AWS IAM, Amazon Lex, and related services.
• Conduct regular AWS cloud environment health assessments, performance reviews, cost optimization analyses, and security audits, developing and presenting findings and actionable recommendations to program leadership and government stakeholders.
• Design and implement AWS disaster recovery and business continuity solutions, including failover configurations, backup and restore procedures, and recovery testing protocols, ensuring the IT Call Center's cloud infrastructure meets defined recovery time and recovery point objectives.
• Support the design and implementation of AWS cloud monitoring, logging, and alerting solutions using Amazon CloudWatch, AWS CloudTrail, and equivalent tools to ensure comprehensive visibility into cloud infrastructure health, performance, and security events.
• Collaborate with the AWS Connect Administrator to design and implement AWS service integrations that support contact center automation, IVR functionality, call recording, real-time analytics, and workforce management capabilities.
• Support the design and implementation of CI/CD pipelines and infrastructure-as-code (IaC) solutions using AWS CloudFormation, AWS CDK, or equivalent tools to automate and standardize cloud infrastructure deployment and management processes.
• Provide technical guidance and subject matter expertise to program leadership, operations staff, and junior technical team members