Workforce Specialist (Front Desk)

Posting Summary

Monday through Friday from 8:30am to 5:00pm

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Workforce Specialist is a full-time position that is responsible for connecting with and assisting individuals who inquire about Workforce (WFS) programs to support their onboarding and enrollment processes.

The Workforce Specialist will also play a key role in bringing new students into WFS programs and providing them excellent customer service skills and knowledge of WFS enrollment, registration, and intake. The Workforce Specialist will capture appropriate WFS data on outreach, student communications, retention support, enrollment session records, and other interactions.

This position supports the creation of courses and classes for Workforce Solutions’ database system, assists in student registration including payments and refund functions. The position may perform functions related to bank deposits, room use management, office supply inventory management and the purchasing of programs materials for Workforce Solutions programs.

This position will also provide receptionist/clerical duties. This position is the first impression of the department for all callers and visitors. The goal is to make callers, students and visitors feel comfortable and valued while on our premises and to be a problem solver for students and staff. It requires the ability to assist with special projects, follow instructions, and meet deadlines.

· Collect and process paperwork for FastForward, FANTIC, & G3, and ensure domicile status of student

· Update official student records as needed.

· Coordinating with appropriate WFS staff for student cancellations, refunds, and transfer classes.

· Coordinate with appropriate WFS Staff on class additions, changes, and cancellations.

· Ensure the security, confidentiality and integrity of student academic records and transcript data in compliance with college policies and appropriate state standards.

· Address customer service questions in person, over the telephone, and through email, as it relates to classes, schedules, pricing, discounts, refunds, and other college operations to assist visitors and students.

· Provide excellent customer service to potential students through consistent and effective outreach and follow-up

· Make outbound calls to prospective students who have expressed an interest

· Provide registration and enrollment support

· Connect with potential students to accurately explain program offerings

· Attend all required department meetings and training sessions

· Accurately account for all inquiries and admissions activity associated with all inquiries, complete daily activity reports

· Interact with students, faculty, employers, public, and other divisions within the college

· Ensure that all necessary documents and forms are completed accurately and in a timely manner

· Keep all required reports current and accurate

· Other duties as assigned

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