Business Resiliency Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Lead Resiliency Advisor, Business Resiliency Program (BRP) plays a critical role in supporting the development, implementation, and continuous improvement of the association-wide Operational Resiliency program within a regulated financial and insurance organization. Reporting to the Director of Business Resiliency, this position is responsible for operationalizing the resiliency strategy, coordinating cross-functional continuity efforts, and ensuring program execution aligns with regulatory expectations and industry standards (e.g., DRII Professional Practices, FFIEC).

The ideal candidate will bring strong expertise in business continuity and operational resilience, experience managing continuity programs in financial services, and the ability to lead teams and influence stakeholders across the organization.

Leads the identification, analysis, development, implementation, management and oversight of business, technology, and third-party recovery plans and crisis management strategies. Identifies process improvements and industry best practices and existing and emerging business disruption risk and ensuring adequate risk mitigation strategies and contingency plans are designed and in place to protect our employees, our resources and critical third party. Drives risk management of operational resiliency including cyber, data, change, third party, critical infrastructure, people and facilities. Leads training, exercises and tests against emerging threats and provides guidance and oversight to ensure adherence to USAA’s business continuity policy, standard and procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Provides thought leadership and subject matter expertise to guide the strategic direction of business continuity and resiliency trends, requirements and requests associated with Enterprise-wide development programs, projects and initiatives.

• Manages and drives business continuity and resiliency solutions that maximize business value while also ensuring compliance with applicable legal, risk and compliance requirements, and state and federal policies, laws, and regulations.

• Leads extensive research efforts; provides analysis and reporting to identify, resolve, and report out on the most highly complex enterprise-wide business continuity and resiliency issues, gaps and incidents. Identifies information required to support business analysis and resolves issues, gaps and incidents and detect points of escalation.

• Accountable to plan, execute, oversee and assess the performance of participants in the most highly complex enterprise-wide business continuity, resiliency and recovery exercises covering life safety, business interruptions, critical suppliers and disaster recovery scenarios.

• Anticipates operational gaps and potential business continuity and resiliency risks and in partnership with the business and other stakeholders, drives the problem resolution, execution and improvement of operational processes to close gaps and mitigate risk.

• Provides technical expertise and guidance to the business regarding business continuation risks and required control measures associated with new or emerging technologies.

• Directs and oversees the business with translating business continuity and resiliency related control deficiencies into actionable plans and provides strategic and tactical recommendations to minimize business continuity and resiliency risks and strengthen the overall control environment.

• Serves as a primary resource to cross functional team members in support of business continuation-based initiatives as well as less experienced team members.

• Serves as a liaison between the line of business, staff agencies and the Enterprise Business Continuation Program.

• Accountable to prepare and deliver senior level executive communications and after-action reports.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with ri