Principal Program Manager, Salesforce Reimplementation

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Business Technology(BT) in Workday continues its mission to deliver unparalleled value to our business partners and customers. The Program and Business Operations team works with stakeholders within BT and outside to define, align on, and implement the strategic programs and operations. The team is also responsible for standardizing program methodologies, tools and operations/metrics across the BT organization to provide a unified experience to business stakeholders and customers.

About the Role

As the Salesforce Reimplementation program manager, you will spearhead the complete overhaul of our Salesforce platform, driving a critical transformation aligned with our Go-To-Market strategy. This role demands a strategic leader who can own the entire reimplementation lifecycle, from meticulous planning and cross-functional collaboration to flawless execution and user adoption. You'll be responsible for developing comprehensive program plans, managing budgets, mitigating risks, and ensuring the new Salesforce instance delivers optimal performance and drives measurable business outcomes. By fostering strong stakeholder engagement, leveraging data-driven insights, and providing thought leadership, you will play a pivotal role in shaping our future success.

Job Duties:

• Lead Salesforce Reimplementation: Lead and manage the entire Salesforce reimplementation program, ensuring on-time, within-budget, and successful delivery that aligns with broader Go-To-Market transformation goals. Own the end-to-end lifecycle of the reimplementation, from planning to execution.

• Strategic Alignment & Collaboration: Collaborate with Sales, Marketing, Customer Success, IT, and senior leadership to define requirements, prioritize features, and ensure the reimplementation aligns with business objectives, KPIs, and organizational goals. Establish and maintain strong partnerships with functional teams to ensure strategic alignment and smooth execution.

• Planning & Execution: Develop a comprehensive program plan, including timelines, budgets, resource allocation, and risk mitigation strategies. Execute the plan effectively, tracking progress, making necessary adjustments, and proactively identifying and mitigating potential risks.

• Change Management & Adoption: Develop and execute a change management plan to ensure smooth user adoption of the new Salesforce instance, including training, communication, and support. Lead the organization through complex changes, mitigating resistance and ensuring long-term adoption.

• Stakeholder Engagement & Communication: Effectively communicate program status, risks, and issues to executive leadership and key stakeholders. Manage expectations, ensure alignment, and provide clear, actionable insights through regular updates and reporting.

• Vendor Management: Manage relationships with third-party vendors involved in the reimplementation, ensuring they meet performance expectations and deliver on time.

• Quality Assurance: Implement quality assurance processes to ensur