Restaurant Host

Host

 

Hourly Wage

ISS offers a competitive compensation package including Benefits, Paid Time Off, with an hourly rate at $19.00 -$20.00USD.

 

Start date is December 15, 2023

 

This position is eligible for a $500 sign on bonus for all hires from 11/1 to 12/31, 2023. A bonus will be paid to employees in good standing in two parts, $250 after 30 days and the other $250 after 60 days of employment.

 

Key Purpose

Provide superior hospitality while meeting and greeting all visitors and guests. Always representing both ISS and our Client in the most professional manners.

 

Success Criteria

 

• Provide an all-round and amazing colleague experience, taking customer service to the next level.
• Monitoring restaurant activity to determine seating and dining flow.
• Meet & exceed agreed experiential service levels.
• Build effective relationships with ISS employees to ensure we create a placemaking ethos and exceed in all elements of the touchpoint journey.
• Ensuring a safe working environment in line with Health and Safety regulations and standards

 

Ideal Candidate Experience

• High school diploma or equivalent education required. College Degree Preferred.
• Two years related experience in a corporate environment or hospitality related field preferred.
• Knowledgeable of Microsoft Office applications
• Great telephone skills and verbal communication
• Must be client-driven, organized, and professional.
• Ability to work in a team environment.
• Ability to adapt to a unique environment.
• Initiative-taking

 

Key Accountabilities

• You are a natural host and can make guests and colleagues feel at home within the workplace.
• You are the primary connector between colleagues and the workplace, willingly respond to queries & resolve issues relating to the physical environment, technology & security first line fixes. You learn quickly and will enjoy being able to promote various destinations, food services, wellness events, activities.
• Developing relationships and capturing guests & colleagues is individual preferences/needs for future visits and think creatively of ways to accommodate any special requests.
• Eyes wide open – always looking at our workplaces and experiences through the lens of a colleague or visitor.
• You will drive and participate in working groups to capture colleague feedback and build engagement.
• We function as One Team and work with our peers by notifying the appropriate Departments when an extra pair of hands or specialist support (e.g., tech) is needed.
• Undertake tours of the entire building while stating facts and having a positive demeanor. Be involved in reviewing and enhancing operating procedures – making sure that they remain relevant and helping to adjust and amend on a regular basis.
• You will be the ‘storyteller for success,’ actively highlighting the positive effect we are having on our colleagues every day.
• Monitor the Locker system at Whippany, assist the Curated Team and manage the Dry cleaning Drop off/Pick up.
• Complete checklist for copy rooms – ordering/replacing toners, reporting all equipment that is malfunctioning.
• Conduct daily inspections in all conference/focus rooms and communal areas.
• Raise tickets for all facilities inquiries and send report weekly for all BeOne app issues.
• Conduct Campus Tours when needed.
• Reply to all emails regarding any concerns/issues for Transportation, colleague engagement, etc.

 

Physical Demands & Work Environment

• Come to work properly dressed according to the dress code for this position.
• Employees must be able to work under pressure and time deadlines during peak periods.
• Must be able to stand for periods of 7 hours.
• Must be able to lift a minimum of 50 pounds.

 

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

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