Communications Officer

Communications Officer

Camden County Sheriff’s Office – E-911

FLSA: Non-Exempt

$20.17 per hour

Point of Contact: Betsy Parker or Holly Douglas (912) 510-5100

Apply Online at Camden County Sheriff's Office Career Page

JOB SUMMARY

This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel. An incumbent in this position may be designated “Senior Communications Officer” when in possession of Emergency Medial Dispatcher certification.

MAJOR DUTIES

• Receives and screens incoming calls from the public and other user agencies; categorizes and prioritizes calls, including 911 calls.

• Determines and dispatches the appropriate emergency personnel to incident locations; asks vital questions of callers and provides pre-arrival instructions to callers prior to the arrival of responders as needed.

• Communicates with officers in the field regarding possible hazards, threats, and challenges.

• Monitors and operates radio systems for the county, fire and EMS agencies, and local municipal governments; monitors channels for other agencies.

• Inquires, retrieves, and monitors data from GCIC/NCIC databases; ensures compliance with rules and regulations.

• Enters warrants into NCIC; reviews for accuracy and completeness; clears warrants as appropriate; enters and clears stolen property information.

• Maintains contact with emergency personnel in the field.

• Responds to driver’s license and vehicle information requests.

• Maintains call logs and other related records.

• Receives and transmits calls to K9 units as requested.

• Tests and performs minor equipment maintenance.

• Participates in training exercises.

ADDITIONAL DUTIES

• Performs other work as required or when directed by administration.

• In the event of an emergency, all Camden County employees are considered essential and may be required to perform alternate duties.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. The omission of specific statements of duties or responsibilities does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of emergency communications principles and practices.

• Knowledge of GCIC/NCIC policies and procedures.

• Knowledge of emergency dispatch procedures.

• Knowledge of radio and telecommunications equipment.

• Knowledge of CAD system functions and maintenance.

• Skill in the use of computers and job-related software programs.

• Skill in making decisions in high pressure and emergency situations.

• Skill in public relations.

• Skill in interpersonal relations.

• Skill in oral and written communication.

SUPERVISORY CONTROLS

The Communications Shift Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include GCIC and NCIC guidelines, state and federal regulations, training guidelines, and county and department policies and procedures. These guidelines are generally clear and specific but may require some interpretatio