Retail Operations Project Manager

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Retail Operations Project Manager, AMER

San Mateo, CA (Collab)

As the Retail Operations Project Manager (internal title: Operations Distribution Standardisation Manager), AMER you will be joining PlayStations Global Operations Organization within the Distribution Requirements Operations function. In this role, you will have the opportunity to build a comprehensive understanding of PlayStation’s Global Operations, with a focus on working from the Customer Backwards operationally, ensuring that all the areas of Global Operations functionally output in a standardised and efficient manner aligned with Customer needs. The key activities of this role are to work closely with the cross functional operations and commercial teams to develop, document, and deliver a standard operations model and suite of processes that are built to deliver PlayStation products on time and in full to our diverse customer base in one standardised way to a best practice standard. This customer base includes traditional domestic retail, distributors serving US, Canadian and Latin America and PSD, direct to customer. A highly operational role it will require the ability to liaise effectively with commercial teams, act in a customer facing capacity to gather requirements & deliver solutions as and when required, analyse complex data feeds, provide actionable insights, and develop and action structured roadmaps of planned activities that improve the fulfilment capabilities of the supply chain in alignment with sales plans.

Responsibilities:

• Role holder is the pivotal point for requirements gathering, process review, and Project Managing how Operations service our global customer base. 
• Development of a Standard Operating Procedure on how SIE operations delivers to and supports our Retail partners and Distributors from an Operations perspective – detailing Operational capabilities and expectations in order to ensure one standard ways of working when engaging with our customer base
• Regularly review Operational Standards and Practices and undertake a GAP Analysis of the differences between the ways Operations needs to deliver product to each of our retailers and distributors, complete a further GAP analysis of how each retailer and distributor differs from one best practice standardized way of working.
• Act as the funnel point from Commercial Sales and SP&A to gather requirements via Voice of the Customer sessions and proactive engagement, translate these into operationally actionable activities and insights, and work with the end to end Supply Chain and Operations groups to deliver to the business needs
• Develop, take full ownership of, and deliver an annual roadmap of strategic and tactical activities - generate action plans in the form of tactical initiatives or strategic projects, aligned across the operational and commercial teams, to deliver ongoing improvements to our ability to meet sales targets via our operations groups, monitored via a high standard of action tracking transparent and available to key stakeholders
• Act as a pivotal support point and work with Distributors to ensure product is delivered On Time and In Full aligned to sales forecasts where exception activities are required
• Ensure clear, standardized, and documented lines of communication are in place and work to engage on areas such as change requests and new retailer or distributor set up
• Provide consultation and guidance on distributor and retailer standards and practices to operations teams as and when required
• Act as a key liaison and support person for Commercial teams at all levels on any and all operational queries and requests from them and our customers
• Gather requirements and investigate solution options to customer and commercial requests to operations
• Track and create processes to flag any deviation from operating standards
• Work to support colleagues in developing retailer and distributor scorecards, focused on internal operational performance metrics and our operations