Lead CDBG Case Manager

Company Description

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Job Description

Job Description:

We are seeking an experienced and detail-oriented Lead Community Development Block Grants (CDBG) Case Manager to oversee case management operations for federally funded disaster recovery and housing assistance programs. The Lead CDBG Case Manager will provide guidance and support to case managers, ensure compliance with program policies and federal regulations, monitor caseload progress, and assist with training and quality control efforts.

Responsibilities

• Monitor case files to ensure compliance with federal, state, and program requirements.
• Review applicant files for completeness, accuracy, and eligibility determination.
• Provide guidance on program policies, procedures, and documentation requirements to case managers.
• Conduct quality assurance reviews and assist with corrective actions when needed.
• Track productivity metrics and ensure program timelines are met.
• Assist with training new staff and ongoing staff development.
• Serve as a liaison between management, case managers, and program stakeholders.
• Assist applicants with escalated concerns or complex cases.
• Maintain accurate notes and documentation within program databases and tracking systems.
• Participate in outreach events, team meetings, and program improvement initiatives.
• May be required to travel over 100 miles regionally and statewide
• Ensure adherence to confidentiality and data security requirements.

Qualifications

Minimum Qualifications

• Bachelor’s degree and 2 years of relevant experience or demonstrated equivalency of experience and/or education.
• Valid driver’s license and ability to travel to project sites.

Preferred Qualifications

• Previous leadership or supervisory experience
• Strong knowledge of HUD/CDBG regulations and compliance requirements.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft and case management/database systems.
• Ability to review and interpret program policies and applicant documentation
• Experience with CDBG disaster recovery programs
• Prior leadership or supervisory experience
• Strong attention to detail and file auditing experience.
• Ability to coach and mentor staff effectively.  

Additional Information

• Relocation is not available for this role.
• Sponsorship is not available for this role now or in the future.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and res