Director Product Management (Healthcare Vertical: Payer Experience)

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

As a Director Product Management at Publicis Sapient, you act as your clients’ trusted advisor in leading the overall vision, strategy, roadmap, and prioritization for a specific digital product, or products, within an engagement. You will collaborate with clients undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles.   

Your Impact: 

• Partner with client(s), strategists, experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience 

• Gain deep insight into client’s problems and become a trusted thought partner and advisor to senior client executives and ensure high levels of client satisfaction 

• Develop product vision, strategy, market/user research, by keeping the customer at the center of everything we do while using design thinking tools  

• Establish customer journey mapping to guide product development; then validate that learning with user testing 

• Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options through customer centricity and applying design thinking. 

• Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis 

• Translate product vision into a roadmap containing well-defined, prioritized features that will realize the product vision and value. Specific emphasis on: 

• Ability to be “hands on” when needed especially as it relates to problem solving and generation of business solution options 

• Ability to work closely with the team, including modeling and rapid prototyping in instances where complex business features require it for progressing further  

• Validate and present the business case to the C – level executives and lead business reviews to ensure the team prioritizes the right features. Specific emphasis on: 

• Navigating the client stakeholder landscape to solve issues and build consensus on solutions 

• Being politically savvy and able to maneuver amongst business and IT stakeholders and/or across various levels of client stakeholders (PO, Directors and VPs)  

• Strong ability to distil and abstract information for consumption (especially as it relates to solution options, complex business issues) by the relevant audience (such as client’s operational and commercial business owners) 

• Serve as a voice of the customer among the cross-functional team, always understanding the customer needs. Specific emphasis on: 

• An ability to communicate to stakeholders at various levels and functions within the organization i.e., be able to tune the message and connect with both, operational and commercial stakeholders and/or with client BAs and executive business sponsor 

• Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes. Specific emphasis on: 

• Problem solving, an ability to rapidly assimilate the information on the issue being discussed (the individual is not expected to understand every detail), pull in the appropriate stakeholder, outline a resolution path to get to desired business outcomes 

• Masterfully apply Lean Agile practices and frameworks   

• Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives. Specific emphasis on: 

• Managing overall Product direction across releases, tracks of work and business areas 

• Adept at escalating and resolving areas of ambiguity (with team and clients) including discussions on business scope  

• Collaborate with system architects to envision a