Delivery Manager

Say hello to opportunities.

 It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

Overview

We’re looking for a highly capable Project Manager and or Engineer to join our Professional Services team. Initially, focused on managing client-facing projects, this role is ideal for someone with strong technical curiosity and the drive to grow into a PM/Engineer hybrid position. As part of a phased development plan, you’ll start by driving project delivery and collaboration—and eventually take on more hands-on technical responsibilities.

If you're an organized, detail-oriented professional with excellent communication and leadership skills—and you’re eager to deepen your technical expertise —this role is designed for you. 

Key Responsibilities

• Lead complex, enterprise-scale implementation projects involving RingCentral products and services.

• Manage project scope, timelines, resources, and budgets; maintain visibility into overall project health and ensure milestones are met.

• Collaborate with internal teams to coordinate resources, timelines, and deliverables.

• Serve as the primary liaison with customers, keeping them informed of progress, risks, and key milestones.

• Prepare and maintain detailed documentation including project plans, meeting notes, and reports.

• Provide real-time updates to leadership and escalate issues as needed.

• Apply strong analytical skills to assess project risks, troubleshoot complex issues, and recommend actionable solutions.

• Ensure consistent follow-through on assigned tasks and project milestones to meet all deadlines.

• Act as both project leader and technical point of contact—bridging gaps between business, engineering, and customer success teams.

• Coordinate technical solution design and delivery alongside cross-functional technical teams, including Professional Services Engineers and Solutions Architects.

• Oversee technical components such as UC configurations, contact center workflows, telephony porting, integrations, and IVR design.

• Participate in technical delivery including solution configuration, system testing, and issue triage.

• Assist in interpreting technical requirements and translating them into implementation plans.

• Support technical troubleshooting during customer escalations.

• Support resource planning and mentoring for junior engineers and project staff.

• Contribute to process improvement efforts and promote operational excellence across projects.

Desired Qualifications: 

• 5-7+ years of experience in project management and technical delivery, preferably in telecom, cloud services, or enterprise IT environments.

• Proven experience managing multi-phase, multi-stakeholder enterprise-level projects.

• Strong understanding of:
    - Unified Communications (UCaaS)
    - SaaS solutions
    - Telephony systems (SIP, VoIP, PSTN, number porting)

• Experience working with RingCentral (or equivalent UC/CC platforms) is highly desirable.

• Ability to communicate clearly across all levels—executive, customer, and technical stakeholders.

• Adept in project management tools and methodologies (Salesforce, Monday.com, G Suite etc.).

• Excellent interpersonal and people management skills—able to guide and motivate cross-functional teams.

• PMP, PRINCE2, or Agile certification are strongly preferred. - PLUS

• Bachelor’s degree in a technology or business discipline, or equivalent pra