Strategic Customer Success Manager

Job Description

Propel Customer Value: Strategic Customer Success Manager - Transportation & Logistics

This critical role in our Transportation & Logistics segment is for a strategic leader ready to forge thriving, long-term partnerships with our top-tier clients. You will be essential in aligning customer business objectives with Trimble's innovative solutions, ensuring value realization, driving retention, and shaping the future success of a global industry.

About Us

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

T&L: In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight—bringing together a global network of shippers, carriers, brokers and 3PLs.

What Makes This Role Great:

In this strategic role, you won't just manage accounts—you will serve as a trusted, executive-level consultant. You will directly influence customer retention and expansion, operating as an internal advocate for your customers while simultaneously partnering with them to drive critical business practice changes and product adoption. You will utilize data in a predictive manner to understand customer ROI and sentiment, moving beyond reactive management to proactively ensure customer success and address process improvements within the Customer Success team.

Key Exciting Responsibilities

• Forge Strategic Partnerships: Establish proactive, strategic relationships with customers to deeply understand, document, and align client strategies with key business outcomes.

• Drive Value Realization: Create and execute comprehensive Customer Success plans and Business Reviews, ensuring customers recognize maximum value from Trimble Transportation products.

• Mitigate Risk & Ensure Retention: Monitor customer health and churn risk, acting as the primary owner to ensure internal stakeholders address gaps, maintaining a high percentage of renewal-ready accounts.

• Influence & Advocate: Utilize executive presence to both advocate internally for customer needs and partner with customers to successfully adopt new business practices and solutions.

Essential Skills & Experience

• Direct experience within the Transportation industry.

• 7+ years of progressive experience in customer success, account management, or client services, with direct accountability for retention and expansion.

• Proven ability to work effectively with Executive and C-Level teams, demonstrating strong consultative, presentation, and relationship skills.

• Excellent written and verbal communication skills and organizational skills for managing competing priorities.

• Experience with Google Suite and Salesforce.

Bonus Points For

• Experience utilizing a Customer Success platform (e.g., Gainsight, Totango).

• Demonstrated understanding of transportation best practices.

• Project management and/or ITIL experience.

Logistics

• Location: Near a Trimble office (Princeton, NJ Preferred) or Remote, US

• Travel Requirement: Up to 25%.

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

• Collaborate with like-minded people: Our strong internal culture is a "hidden gem". You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership.