Senior Office Coordinator

Job Description:

At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners vets and service providers alike.  Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank pet lovers who are dedicated to us!

Our Opportunity

Chewy is seeking a Facilities Senior Coordinator to support workplace operations within our corporate hub. Stationed at the reception desk, this person serves as the first point of contact for Team Members, visitors, candidates, vendors, Board members, and our furry friends. We're looking for someone who Puts Customers First, Acts as An Owner, and is passionate about delivering an exceptional workplace experience every day.

This role is responsible for maintaining a safe, efficient, and engaging workplace by overseeing daily facilities operations, vendor performance, workplace services, and site improvement initiatives. The Facilities Senior Coordinator partners cross-functionally with Operations, Safety, Security, IT, HR, and external vendors to ensure the facility meets Chewy's operational standards.

This role serves as a senior individual contributor, providing operational leadership, mentoring junior team members, and driving continuous improvement initiatives.

What You'll Do

Facility Operations

• Oversee day-to-day facilities operations for assigned site(s), ensuring a safe, clean, and fully functional work environment.

• Conduct routine facility inspections and find opportunities to improve workplace conditions.

• Coordinate corrective and preventative maintenance activities with internal partners and third-party vendors.

• Manage facilities work orders and ensure timely resolution of service requests.

• Support facility readiness for business operations, audits, and peak events.

Vendor Management

• Establish relationship with the local Property Management team for assigned site(s), ensuring consistent and proactive communication, and monitoring work orders.

• Manage relationships with janitorial, HVAC, waste, security, and other service providers.

• Monitor vendor performance against established service level agreements (SLAs) and key performance indicators (KPIs).

• Perform routine vendor audits and communicate performance expectations.

• Track invoices, validate completed work, and support budget compliance.

Workplace Experience

• Deliver a best-in-class workplace experience for Team Members and visitors.

• Coordinate office moves, workstation assignments, furniture requests, and workplace setup.

• Support Team Member engagement initiatives and site events in partnership with cross-functional partners.

• Respond professionally and promptly to workplace concerns and service requests.

Project Coordination

• Support facility improvement projects from planning through execution.

• Coordinate furniture installations, renovations, space planning, and workplace enhancements.

• Track project schedules, budgets, risks, and stakeholder communication.

• Identify opportunities to improve operational efficiency and reduce facility costs.

Financial & Administrative Support

• Assist in managing site operating budgets and facility expenses.

• Monitor purchase orders and invoices.

• Maintain facility asset inventories and operational documentation.

Leadership

• Mentor and provide guidance to Facilities Coordinators and new team members.

• Develop and maintain standard operating procedures (SOPs) and workplace standards.

• Build strong partnerships across Operations, HR, Safety, Security, IT, Procurement, Real Estate and other teams.

• Lead meetings and drive initiatives that improve workplace operations.

What You'll Need

Minimum Qualifications

• Bachelor's degree or equivalent professional experience.

• 3+ years of experience in facilities management, workplace operations, property management, or a related field.

• Experience managing multiple vendors.

• Experience coordinating facility maintenance, repairs, and workplace projects.

• Strong organizational, project management, and prioritization skills.

• Excellent written and verbal co