Field Service Coordinator

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities & Expectations: 

The Field Service Coordinator will be responsible for incoming field service requests for our IPS PowerServe division, ensuring that quotes are prepared with correct pricing and team information. This position will be an essential part of the PowerServe field service operation and requires meticulous organization and communication skills. 

• Receive incoming RFQ request calls, tracking details such as customer, site location, and critical bid information
• Set up customer and quotes in NetSuite for review by Estimating and Area Managers
• Ability to ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers
• Ensure daily, weekly, monthly, and annual inspections and audits are completed
• Re-enforce the safety policies, guidelines, and procedures
• Maintain relevant logs and documentation
• Work with customer and seller to receive POs for projects
• Responsible for job folder preparation for quoting
• Assist with month-end reports and other administrative tasks, as needed
• Facilitate communication between estimating team, account managers, subject matter experts, and customers to ensure everyone is informed of bid status. 
• Set up and maintain bid files in designated software and drives. 
• Upload plans and specs to project management software and organize drawing sets. 
• Provide general administrative and clerical support to the estimating department. 
• Review and input preconstruction requests for information (RFIs) into the system. 
• Support the preparation of proposals and bid forms

Qualifications and Competencies: 

• Strong organizational skills with the ability to multitask and adapt to changing priorities in a fast-paced environment
• Proficiency with computer systems, including the MS Office suite
• Familiarity with electrical construction documentation and bid processes (preferred)
• Technical background in electrical and/or mechanical products (preferred)
• 3+ years of customer service experience in an industrial environment, or equivalent education (preferred)
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
• High attention to detail and accuracy
• Ability to learn, retain, and apply job-related training
• Flexibility with work hours, overtime, and occasional weekends

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, conc