Chapter Lead IT Business Alignment Global IT Site Management (m/f/d)

We can offer you the following tasks

 

• Chapters are virtual teams with a dedicated lead and members from several IT Areas to enable process compliance and increase continuous process improvement. In this context, process conformity and process KPIs are key factors. A chapter supports technical expertise exchange in regards of process fulfilment. The chapter lead is the owner of the respective process and has no responsibility for staff.

• Develop overall IT vision for IT Services based on overall IT strategy and evolving business demands (IT Domains: Tech Lab & Software Development Center, Digital Workplace Services, IT Core Services)

• Ensure that the business partner is familiar with the IT strategy in order to create the optimal IT roadmap for the IT Services area

• Responsible for the setup and management of the roadmap for IT Services solutions as well as the translation of market and internal business development trends in cooperation with the business and the domain leads

• Responsible for end-to-end stakeholder management and alignment of (conflicting) interests and demands across different Business Units and sites

• Drive the IT Services demand management process with the delivery of relevant data that helps to classify and prioritize incoming demands

• Responsible for the process of project budget planning within the relevant business unit

• Create and maintain a strong and trustful relationship with the Business and the IT Delivery Organization and build a bridge between them

• Act as an enabler for digitalization and assist business partner with the development of an improvement analysis process

• Responsible for the process of project budget planning within the relevant business unit

 

 

You can help us with these qualifications

 

• Completed studies/degree in Computer Science, Business Administration, Business Informatics or Mechanical Engineering with focus on IT or comparable qualification
• Significant professional work experience in delivery/service management, as well as knowledge about internal and external IT services
• Familiar with ITIL methodologies and IT service frameworks and basic understanding of IT infrastructure and strong link to portfolio management
• Taking responsibility for all hardware and software technologies and staying informed about innovations and developments on the market
• Strong customer orientation and clear tactical thinking
• Flexible approach to working styles and change ready Clear dedication for quality and relevant standards
• Proactive approach combined with follow-up skills, Convincing, self-motivated with the ability to work independently as well as within a team
• Agile mindset and first experiences with working in an agile environment
• Strong consulting skills to communicate effectively and “influence” key decision makers at all levels of the business in the role of a “Consultant”
• High level of soft skills: intercultural skills within our global organization, empathy, positive attitude and self-confident behavior
• Fluent written and spoken English and German

 

 

Our benefits for you

 

Flexible working hours schemes, mobile working possible, canteen, meal allowance, childcare possible, company pension scheme, accessibility, workplace health management, company doctor, gym, further training measures, parking, good transport links, employee discounts, VW car leasing, company mobile possible

Good to know

 

Feel free to contact Emmanuel Quentin  if you have any questions. P +49 (821) 322 2896