Sr. Program Manager, Global Consumer Support Digital Strategy

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Our Consumer Support Digital Strategy team is looking for a leader to help define and execute against a strategy which will digitally transform the way we are delivering support to our consumers - looking to drive engaging and enriching experiences through intuitive automation.  This working leader will roll up their sleeves to engage in work planning and execution alongside their team.  They are data led and understand the power of data in storytelling - they use this approach to seek, elevate, and chart the course for continuous improvement initiatives.  This leader will leverage their experience in building and fostering strong cross functional relationships, influencing without authority, and leveraging data driven insights to build impactful business cases and drive work execution.  This leader possesses a learning mindset and embraces and enjoys coaching team members and nurturing and supporting them to achieve their full professional potential.   

Qualifications

5-10 years CX program management work experience

2-5+ years direct leadership experience

Excellent written/verbal communication, presentation development and delivery, and organizational skills 

BA/BS or equivalent industry experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

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