SAP CX AI Business Architect (US Based)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 **** NOTE:  You must currently live near an SAP office location ***

               

About the Team:

SAP Customer Experience (CX) Services delivers advisory, implementation, and transformation services to help customers unlock value from SAP’s CX portfolio (Sales, Service, Commerce, Marketing, Consumer Products).

 

Working in a highly collaborative, global environment, we partner with customers, engineering, and partners to turn business strategy into scalable, production-ready solutions—aligned with SAP best practices, clean core principles, and SAP BTP extensibility.

 

As SAP advances AI-driven, autonomous customer experiences, CX Services leads the way—embedding generative and agentic AI into core processes while ensuring enterprise-grade security, compliance, and reliability.

 

What You’ll Do

Responsibilities:

• Serve as a trusted advisor and technical leader for customers, driving AI-powered CX transformation initiatives across SAP Sales, Service, Commerce, and Marketing solutions
• Lead customer-facing discussions, workshops, and executive engagements, shaping solution vision, architecture, and delivery approach
• Drive end-to-end solution design and execution for agentic and generative AI use cases embedded within CX business processes
• Translate SAP AI strategy (e.g., SAP Business AI, Joule, agentic frameworks) into practical, scalable customer solutions aligned with clean core principles
• Partner with customer stakeholders, SAP product teams, and internal architects to deliver measurable business outcomes and adoption
• Partner with SAP Sales team including AE, CSM and other stakeholders.
• Guide and mentor consulting teams across regions, ensuring consistent delivery quality, best practices, and architectural governance
• Lead solutioning for proposals, SOWs, and RFPs, ensuring alignment with customer objectives, timelines, and commercial models
• Identify opportunities for innovation and accelerators to improve delivery efficiency and customer value realization

 

Core Competencies

 

Enterprise CX & AI Transformation
Proven ability to lead complex CX transformations, embedding AI capabilities into enterprise workflows with measurable business impact

Customer Engagement & Advisory Leadership
Strong experience leading executive-level discussions, aligning business and IT stakeholders, and influencing strategic decisions

Systems Thinking Across CX Landscape
Deep understanding of how CX domains integrate with ERP and BTP, enabling scalable, end-to-end solution architectures

 

What You Bring

Requirements

• 10+ years of consulting experience, with a strong focus on SAP CX (Sales, Service, Commerce Cloud, Emarsys) and enterprise architecture principles or enterprise CRM transformations
• Experience leading solution architecture discussions, workshops, trade-offs, and technical governance.
• Proven ability to design and deliver cloud-based, integrated solutions using SAP BTP and clean core extensibility
• Proficiency in SAP BTP services (AI Core, AI Business Services, Integration Suite, Extension Suite)
• Experience applying Generative AI/LLMs in customer-facing scenarios (e.g., automation, recommendations)
• Advanced knowledge of GenAI architectures (RAG, agent orchestration, fine-tuning) and prompt engineering
• Strong background in ML frameworks (TensorFlow, PyTorch) and programming (P