CE Construction Support Representative I

Title: CE Construction Support Representative I 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

 

 

POSITION CONCEPT

The CE Construction Support Representative is the central point of contact for any construction request for residential and commercial construction projects. Coordinates activities related to developing, determining, and satisfying a customers’ electrical needs and concerns with New Construction Project Managers, (Energy Delivery) Distribution Design Technicians Service Areas ASC’s, Lighting, Governmental Agencies, Line Supervisors, Line Clearance, Arborists, Contractors, and customers to ensure each request is completed in line with construction timelines. Responsibilities include but not limited to; managing and enhancing the customers digital experience, collecting, analyzing, and documenting customer construction drawings, creating Work Requests (WR) to fulfill engineering job requirements and provides continuous feedback between internal resources and customers in alignment with project requirements. Consults, advises, and coordinates with customers, engineers, contractors, and governmental agencies regarding project requirements. Works under general supervision and receives guidance from the supervisor, lead, and more senior Customer Engineering Representatives. Processes projects of moderate complexity and follows established policies and procedures. May perform some duties of CER II as opportunities for development.

 

Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e., based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department.

 

CE CONSTRUCTION SUPPORT REP I

 

PRIMARY DUTIES AND RESPONSIBILITIES

• Receives and resolves various types of construction requests through inbound and outbound customer telephone calls, emails and online (Construction Center). Interprets issues and requests to determine the correct type of work that needs to be completed to successfully resolve complex/multifaceted customer work requests. Coordinates service orders based on the type of customer request using specific procedures & Standard Electrical Service Requirements (SESR) guidelines, reinforced by online field research utilizing GT Connect, GIS, and Google Earth. Proper account set up and comprehension of technical data is critical for accurate account billing. Assists customers with questions/information reporting and interpreting the guidelines contained within the Standard Electrical Service Requirements (SESR) handbook and collaborates with internal and external business partners to ensure job progresses through the process and research/correct discrepancies to ensure timely installation of meters and services adding new revenue streams to the company in a timely manner. Ensures proper identification and execution of adding the inspections required alert to the TMD to ensure safety and compliance for internal and external business partners. Ensures meters are not arbitrarily installed without the associated approval documents from TEC inspectors and government entities.
• Performs numerous technical responsibilities to ensure customer work requests are completed appropriately and accurately; may include temporary power requests, residential overhead and underground requests, Tree Trim & Lighting requests, traffic signals, arc flash study requests and other technical customer requests. This role includes processing various technical work requests with minimal errors, high customer satisfaction scores, and department maintaining service level metrics. Identify and resolve disconnection and/or vacancy related service interruptions/disconnections for residential and commercial new constructions rates schedules. Identifies replication synchronizing failures between SAP production environments for those new service contracts; assists with meeting timely and accurate billing metrics.
• Collects specific technical data to ensure project success and mitigate potential delays, including civil, electrical, and architectural drawings for all new services or upgrades of service and interprets the technical information that verifies locations of TEC’s existing and proposed equipment and any third parties’ infrastructure; water, sewer, storm, telephone, and cable lines, which includes adequately identified on the construction prints for assignment of work to either a Project Manager or t