Senior Application Support Analyst - Treasury

About the role:

We are looking for a highly motivated professional as a Senior Application Support Analyst - Treasury in Poland for Lodz Shared Service Center. The role plays a critical part in ensuring the reliability and effectiveness of SAP systems, contributing to the overall success of business operations.

 

Key responsibilities:

• Problem Resolution: Analyzing and resolving issues related to SAP applications, modules, and integrated systems. This may involve troubleshooting technical problems, identifying root causes, and implementing effective solutions.
• Technical Expertise: Serving as a subject matter expert in specific SAP modules or components. This includes the module Financial Supply Chain Management (Credit Management, Treasury & Risk Management)
• User Support: Providing support to end-users by addressing their SAP-related queries, issues, and concerns. This may involve communicating with users to understand their requirements and providing guidance on the effective use of SAP functionalities.
• Configuration and Customization: Collaborating with SAP developers and system administrators to perform configuration changes and customizations based on business requirements. Ensuring that SAP systems are aligned with organizational needs.
• Documentation: Maintaining detailed documentation of SAP configurations, customizations, and support processes. This documentation serves as a reference for future troubleshooting and system enhancements. 
• Continuous Improvement: Participating in continuous improvement initiatives by identifying opportunities to enhance SAP system performance, streamline processes, and optimize configurations.
• Training and Knowledge Transfer: Conduct training sessions for end-users or other support team members to enhance their understanding of SAP functionalities and best practices. Participating in the handover sessions conducted by the project delivery team.
• Collaboration: Working closely with other IT teams, business analysts, and stakeholders to understand business processes and requirements. Participating in the ticket review meetings together with the Global Process Owners. 
• Adherence to Best Practices: Following SAP best practices, standards, and guidelines to ensure the stability, security, and efficiency of SAP systems. 
• Incident Management: Managing and prioritizing incidents and service requests within agreed-upon service level agreements (SLAs). Keeping stakeholders informed about the status of ongoing issues and resolutions. Following ITIL best practices. 
• Problem Management: Identifying, analyzing, and resolving recurring issues within the SAP landscape. Problem Management aims to prevent the recurrence of incidents and minimize the impact of problems on business operations.
• Change Management: Following existing processes in the change management practice.

About you:

• Education: Bachelor/Master's Degree in Information Technology
• Proven track record (5 years) in application maintenance and support, specifically within the Treasury function, understanding the nuances of treasury operations and financial systems.
• Relevant certifications in areas such as IT Service Management (ITSM), specific applications, or platforms may be advantageous. 
• Proficiency in relevant Financial Supply Chain Management software or systems such as Kyriba, GetPaid, or other enterprise-level treasury management solutions. 
• Experience in ABAP custom tools (debugging skills) would be an advantage.
• Experience in working with SAP R/3 system.
• Treasury Management Processes: Comprehensive knowledge of processes including credit management, in-house cash, and financial instruments, to effectively support related applications.
• Problem-Solving Skills: Strong analytical and problem-solving skills to diagnose and resolve complex issues efficiently
• Ability to perform root cause analysis and implement effective solutions.
• Excellent communication skills, both written and verbal.
• Ability to convey technical information to non-technical stakeholders.
• Strong interpersonal skills for collaborating with cross-functional teams.
• English - Fluent
• Focus on providing exceptional customer service to end-users.
• Ability to collaborate with other IT teams, developers, and vendors to resolve issues and improve application performance.
• Strong documentation skills for maintaining records of issues, solutions, and support processes.

 

We offer:

• Employment regularly in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).