Director, Delivery Leader

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio or Des Moines, Iowa office 2 days per week on Mondays & Tuesdays. Remote candidates may be considered.

Why this role matters

Nationwide’s Commercial Lines businesses are transforming how we underwrite, serve, and partner with customers and agents. Our Commercial Lines technology organization is at the center of that change – modern platforms, AI‑enabled experiences, and retiring legacy technology.

We need a Delivery Leader who can turn strategy into reality: aligning teams and vendors, managing risk and dependencies, and ensuring we deliver high‑quality outcomes predictably and at scale.

In this role you will be the end‑to‑end owner of technology delivery for Small Commercial, Middle Market, and Commercial Farm. This includes highly visible and multiyear business transformational projects that will streamline the agent experience and underwriting processes.

You will:

• Own delivery of business outcomes

  • Be accountable for delivering against the business case – benefits, savings, customer and associate experience, and risk reduction.

• Lead the delivery lifecycle

  • Drive the transition of work from plan to build – including build, testing, release and follow-on stabilization.

  • Coordinate work across multiple agile lines, shared platforms, and vendors, managing dependencies and trade‑offs.

• Plan and manage the portfolio

  • Partner with Technology planning, architecture, and business leaders to translate strategy and intake into a sequenced, realistic delivery plan.

• Run disciplined execution

  • Lead all aspects of delivery health – scope, schedule, cost, risks, issues, and change control.

• Represent CLS with partners and vendors

  • Act as the primary technology delivery contact for your Commercial Lines business partners – a trusted advisor who can explain options, trade‑offs, and impacts.

  • Manage statements of work and hold vendors and integrators to delivery, quality, and financial commitments.

• Drive metrics and continuous improvement

  • Establish and track KPIs for delivery (throughput, quality, predictability, incident trends) and value realization against the business case.

• Lead and develop teams

  • Provide clear direction and coaching to product owners, tech leads, and shared teams delivering for your area.

  • Foster a culture that blends high accountability, healthy challenge, and “On Your Side” values for associates and partners.

#LI-AC1

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Delivery Leader you’ll be responsible for delivering value and outcomes. Delivery leaders are expected to have an end-to-end vantage point on delivery, manage dependencies, remove blockers, engage partners, manage financials, maximize vendor relationships, and enable an iterative delivery of value. You will need to keep pace with software delivery and organizational change methods and tools. Delivery leaders should also understand relevant Financial and Agile/Lean/DevOps tools and techniques.

Job Description

Key Responsibilities: 

• Responsible for the End to End management of associates including but not limited to performance management, salary planning, training, development, workforce planning, hiring, and disciplinary actions; and attracts, hires, engages and develops the team through impactful recruitment, coaching and feedback.

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