Customer Quality / APQP

Company Description

We are the Adaptive Powerhouse for Future Mobility, making it safe, exciting, connected, and autonomous. To achieve this goal, we develop, produce and supply technologically leading and market-oriented products, hardware, software and modern mobility solutions. In addition, we offer various services. Our diverse portfolio features a multitude of extremely well-established products and underpins our strong market position.

Born from Continental’s Automotive group sector and established as an independent company in September 2025, we are building on decades of expertise while creating something entirely new. With around 87,000 employees in more than 100 locations worldwide and sales of €19.6 billion in 2024, we are a global technology powerhouse — and at the same time, a company at the exciting beginning of its own journey. Our portfolio spans across cutting-edge technologies that make mobility safe, connected, exciting, and increasingly autonomous: from sensors and displays to braking and comfort systems, and from advanced software platforms to intelligent driver assistance systems. But what truly defines AUMOVIO is not only what we do — it’s how we do it. We empower people to take ownership, explore bold ideas, and push boundaries together. Here, you can play an active role in shaping our culture, driving innovation, and writing the next chapter of mobility.

Job Description

Customer Quality : 

Ensure that customer relations are maintained by addressing customer concerns and supplying corrective actions through open dialog with Customer Service Representatives and Customer plant personnel. Participate in detailed analysis of returns by providing customer input to the analysis team. Lead 8D team to full corrective action and closure.

• Monitor customer portals to ensure concerns are addressed within given guidelines / timelines.
• Provide technical support to the customer as needed.
• Participate in detailed analysis of returns and include R&D as required.
• Maintain customer relations by addressing customer concerns/questions as related to Morganton or sub-supplier's products / processes.
• Make decisions on requirements to support customer plant issues including authorizing sorts, customer returns, and replacement parts.
• Lead 8D teams to find true root cause and corrective actions to address customer issues.
• Initiate management level presentations and lead customer discussions where root cause and corrective actions are presented and tracked until the issue is closed with the customer.
• Maintain CQTS database for responsible customers.
• Monitor and negotiate PPM levels.                                             
• Maintain open dialog with customer service representatives at customer assembly plants to identify any emerging issues or expectations.
• Become familiar with vehicle “failsafe specifications” and possible error codes that are not Continental controlled.
• Become familiar with customer end of line testing as it relates to our product.
• Perform visits to customer OEM locations as needed to maintain customer relations, assist in issue resolution, and support product launches.
• Take a lead role in training other Customer Quality Specialist’s that are new to the role including but not limited to SAP DP1, 8D methodology, customer portals, and proper documentation of 0km incidents.

APQP :

Completes customer required documentation to support customer approval of new products and changes to current products. Gathers information from all required areas and review for compliance before customer reporting. Support PV lab with testing requirements assisted by Engineering. Maintain customer on-line systems. Support Special Builds according to established procedure. Coordinate or support customer visits. Complete IMDS submissions.

1. Perform the Advanced Quality Planning function for assigned programs.
2. Provide input to team members regarding customer notification strategies and completion of forms.
3. Complete and facilitate all activities supporting engineering and process changes for assigned programs.
4. Verify product files and watch PPAP builds.
5. Participate in PLR Meetings with Project Management and Design Engineering.
6. Support or Lead Customer Visits.

1. Complete and maintain all APQP and PPAP documentation for assigned programs in SAP/PPAP.
2. Ensure adherence to Customer Specific Requirements.
3. Coordinate Plant Trial Builds in Morganton and at customer plants.

Responsible for IMDS Submissions for Morganton

Qualifications

WHAT YOU BRING TO THE ROLE 

• Bachelors Degree OR minimum 4 years of relevant work experience