Position Overview

The Senior Business Analyst will support continuous improvement initiatives within two key divisions of a state government agency responsible for:

• Administration of unclaimed property (collection, audit, distribution of unclaimed assets)

• Field enforcement of revenue-related laws (motor fuels, business licensing, sales & use tax)

This role requires on-site work with state personnel to identify, prioritize and execute process improvement projects that enhance operational efficiency, accuracy, security and employee satisfaction. This is a 10-month engagement requiring full-time availability and the ability to handle confidential information (background check required).

Key Responsibilities

- Project Identification & Execution

• Identify, prioritize and implement process improvement and reengineering initiatives across two agency divisions.

• Allocate time evenly across both divisions.

• Deliver at least two significant improvement projects per division during the contract period.

- Business Process Analysis & Documentation

• Analyze existing processes, workflows and internal controls.

• Develop comprehensive, detailed Standard Operating Procedures (SOPs) for reviewed processes.

• Document current and future state workflows with clear performance metrics.

- Controls & Compliance

• Identify gaps in internal controls and operational risk.

• Recommend and document remediation strategies to strengthen controls and ensure compliance.

- Tools, Systems & Workflow Enhancements

• Develop or assist in developing tools and workflows within the agency’s existing technology environment, including:

  • Microsoft Excel

  • SharePoint

  • Power BI

  • ServiceNow

  • KAPS

  • Revenue Premier

• Support configuration, optimization and adoption of these systems.

- Business Process Reengineering

• Redesign business processes to improve efficiency, accuracy, cost-effectiveness and employee satisfaction.

- Quality Assurance & Testing

• Conduct quality assurance testing for processes migrating into new applications.

• Collaborate with technical and operational stakeholders to refine and validate process designs.

- Deliverables & Reporting

For each major project, produce:

• A written project proposal with measurable objectives and performance metrics.

• A comprehensive SOP for all processes reviewed.

• A close-out report with recommendations, identified risks, opportunities and metrics vs. outcomes.

- Collaboration & Stakeholder Engagement

• Work under the direction of a State Project Manager.

• Engage with division leadership, frontline staff and technical teams.

• Communicate progress, risks, and issues in a clear, structured format.

Requirements

Required Qualifications

- Experience

• Minimum 13 years of experience involving:

  • Business process analysis and documentation

  • SOP development

  • Business process reengineering and continuous improvement

• Mandatory: Experience working with a government agency or county/local/federal government as a business analyst, project or process improvement capacity.

- Education

• Bachelor’