Senior Manager, Financial Services

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - to name a few!

At the heart of ROLLER is our team - which consists of 200+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, have a great time doing it, and are looking for like-minded people to join us on this amazing journey!

 

About the Role

We’re on the hunt for an Associate Director, Financial Services to join us onsite in Austin, TX. This is a high-impact leadership role focused on the operational execution of our embedded finance and ROLLER Payments business. You’ll be the right hand to the VP of Financial Services, leading day-to-day operations, guiding a growing team, and helping ensure our processes scale as we do.

This role is ideal for someone with fintech or banking experience who thrives in fast-moving environments. You’ll bring clarity to complexity, turn strategy into execution, and collaborate cross-functionally to ensure ROLLER’s financial services operations are efficient, scalable, and customer-centric.

 

What You’ll Do

Lead & Scale Operations

• Oversee daily operations across payments and embedded financial services — including transaction flows, reconciliations, and settlements.
  
  
• Monitor and continuously improve key processes, ensuring they’re efficient, documented, and ready to scale.
  
  
• Implement tools and systems to drive automation and reduce operational friction.
  
  

Build & Coach a High-Performing Team

• Lead a team of 3 (growing to 8–10), setting clear expectations and creating opportunities for development and growth.
  
  
• Foster a culture of ownership, accountability, and collaboration.
  
  

Drive Cross-Functional Collaboration

• Act as a connector across departments — from Product and Engineering to Sales and Support — to ensure alignment on financial initiatives and smooth delivery.
  
  
• Coordinate cross-team efforts to launch new features, resolve issues, and continuously improve our offering.
  
  

Be the Payments Expert in the Room

• Partner with Sales and Solutions Engineering to support proposal development, pricing conversations, and RFP responses.
  
  
• Join prospect and customer calls to provide payments expertise and help position our embedded finance capabilities effectively.
  
  

Own Escalations & Risk Response

• Act as the go-to escalation point for complex payment or finance-related issues.
  
  
• Collaborate across teams to troubleshoot and resolve incidents quickly and professionally.
  
  

Turn Strategy into Action

• Work closely with the VP to translate strategic initiatives into executable operational plans.
  
  
• Contribute to long-term planning and roadmap delivery.
  
  

Track & Communicate Performance

• Own operational KPIs and reporting (e.g. transaction success, settlement timelines, exception rates).
  
  
• Provide insights and updates to senior leadership on performance and areas for improvement.
  
  

Keep Us Compliant & In Control

• Ensure adherence to relevant regulatory requirements (e.g. PCI-DSS, KYC/AML).
  
  
• Maintain and enforce strong internal controls, policies, and procedures.
  
  

About You

• 8+ years in financial services, payments, fintech, or banking operations — with 3+ years leading teams.
  
  
• Proven ability to manage, coach, and scale high-performing operations teams.
  
  
• Strong understanding of embedded finance, payment gateways, merchant acquiring, and settlement processes.
  
  
• Excellent problem-solving, organizational, and stakeholder management skills.
  
  
• Confident communicator who can engage across technical and commercial audiences.
  
  
• Bachel