Sales Manager (m/f/d) Travel Advisory - ab in den urlaub

Introduction

At , we bring sunshine into people’s lives. As a leading vacation platform in Germany, Austria, and Switzerland, we make holidays truly relaxing from the very beginning: reliable, surprising, and full of inspiration. Our headquarters are located in the heart of Leipzig. Here, you’ll find modern offices in the city center, flexible working options, and a diverse, open-minded team where your ideas can grow and have an impact. With innovative concepts and genuine passion, we at ab in den urlaub are driving the future of travel forward – together as a team. Do you want to break new ground with us and make travel dreams come true? We look forward to receiving your application!

As Sales Manager (m/f/d) Travel Advisory, you will take ownership of our outbound sales activities and shape proactive customer engagement for telephone-based travel consulting. You will design and implement effective communication strategies, manage performance through clear KPIs, and continuously optimize processes – from creating impactful call scripts to developing modern coaching methods. With your expertise, you will drive customer satisfaction and team success alike.

Your tasks

• Leadership & Coaching: Operational management of your team – from setting clear goals to regular 1:1 coaching sessions, call listenings, team huddles, and motivating employees.
• Process & Conversation Development: Designing effective call scripts, optimizing outbound strategies, and establishing best practices for successful customer engagement.
• Sales Management: Driving team performance with a focus on KPIs such as conversion rate, revenue/TTV, insurance and add-on product sales, productivity, and cancellation rate.
• Scheduling & Service Hours: Ensuring reliable coverage of service hours and optimal team deployment.
• Quality & Compliance: Safeguarding GDPR-compliant processes, correct consent for call recordings, and adherence to guidelines and work instructions, while deriving improvement measures.
• Quality Assurance & Development: Ensuring service quality and consulting excellence through regular sales checks and monitoring.
• Reporting: Reporting directly to the Head of Customer Care Sales and contributing insights to the continuous development of the department.

Your profile

• You have completed a commercial apprenticeship or hold a degree in Sales, Communications, or Business Administration – but even more important is your proven track record of long-term professional success.
• You bring several years of experience in outbound sales, including multiple years in a leadership role with demonstrable achievements in team management, motivation, and development.
• You are confident in working with KPIs such as conversion rate, revenue/TTV, cancellation rate, and add-on product quota, and you use these insights to implement targeted performance improvement measures.
• You have experience in 1:1 coaching sessions, team huddles, and call listenings; ideally, you also have a background as a sales trainer and actively support your team in building competencies.
• You optimize outbound processes, develop effective call scripts, and ensure compliance with quality and regulatory standards (e.g., GDPR, call recording consent).
• You stand out through clear, empathetic, and solution-oriented communication – both in customer interactions and in leading your team.
• You have excellent German skills (at least C1) and solid English skills (at least B2).
• Experience in the travel industry is an advantage but not a requirement.
• Familiarity with CRM and ACD systems (e.g., Dynamics 365 Omnichannel) is a plus.

What we offer

• Reliability: unlimited full-time employment contract
• More time for yourself: 30 days of paid leave (+ additional vacation for long term employees)
• Appreciation: anniversary program for your loyalty
• Work-Life-Balance: Flexible working hours, mobile working throughout Germany and, for a limited time, abroad
• Attractive location: offices close to the city centre with excellent transport infrastructure in Leipzig
• Creative space: room for creativity, proactivity, and responsibility
• Team spirit: regular company and team events
• Wellbeing: With LOFINO, you will benefit from allowances for your lunch, your health and a special goodie for birthdays, marriages and/or the birth or adoption of a child.
• A smoother journey to work: allowance for the ‚Deutschlandticket‘ and the posibility of a ‚Jo