Senior Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud – Core Platform API Service Team

Senior Software Engineer

At Genesys, we’re building one of the most advanced cloud-based Customer Experience (CX) platforms in the world. Genesys Cloud was designed from the ground up for the cloud and now handles millions of interactions and billions of API requests every day. Behind that scale is a foundation of hundreds of microservices deployed across global environments, supported by a world-class CI/CD pipeline.

The Platform API Service Team builds and maintains a set of business-critical, high-throughput microservices at the core of Genesys Cloud. Our systems are fundamental to the entire platform and focused on reliability, scale, and performance to ensure the platform runs seamlessly for both customers and the internal teams who build on it.

What This Role Is

You will design, build, and maintain the core APIs and services that power Genesys Cloud. This role is centered on scalability, fault tolerance, and distributed systems design. You’ll work on services that must be always-on, self-healing, and performant at massive scale. Expect to spend your time deep in Java, async programming, and AWS native technologies such as DynamoDB, Redis, and S3, while also leveraging tools like Kafka and others when they’re the best fit for the problem.

You will also collaborate closely with other engineering teams across Genesys - reviewing designs, offering architectural guidance, and helping ensure that features built by partner teams integrate cleanly and cohesively into the platform.

What This Role Isn’t

This role doesn’t have a significant focus on front-end or UI development. You won’t (primarily) be building web pages or dashboards; you’ll be engineering the platform infrastructure that makes every other service possible. The focus is on backend APIs, resilient architectures, and high availability systems, with minor focus on presentation layers.

What You’ll Bring

You’re a backend engineer who thrives on solving complex problems in distributed systems. You understand how to design for scale, resilience, and maintainability, and you take pride in writing clean, performant, and testable code. You enjoy collaborating across teams, helping others design and implement services that align with platform standards and customer needs. You’re comfortable balancing technical rigor with pragmatic delivery, and you care deeply about creating a consistent, reliable experience for both end users and internal engineering teams.

What You’ll Do

• Design, implement, and maintain scalable, fault-tolerant APIs and backend services
• Build systems that deliver high availability, low latency, and self-healing behavior
• Collaborate in architecture reviews, incident response, and continuous improvement efforts
• Work with technologies like Java (Netty, async I/O), AWS, DynamoDB, Redis, S3, and Kafka
• Conduct code and design reviews for collaborating teams to help maintain platform consistency, quality, and shared reliability standards
• Participate in code reviews, testing, and CI/CD processes to ensure robust, maintainable feature delivery
• Continuously identify opportunities to improve system performance, reliability, and developer experience

Minimum Requirements

• 4+ years of experience developing backend services in Java or a similar language
• Proven experience building and maintaining RESTful APIs and distributed systems in production
• Strong understanding of asynchronous programming, concurrency, and fault tolerance
• Experience with AWS services such as DynamoDB, S3 IAM, CloudFront, EC2, Lambda, Redis (ElastiCache), Kinesis, and similar cloud infrastructure
• Familiarity with Kafka or other event-streaming systems
• Excellent problem-solving, communication, and collaboration skills
• A passion for building systems that scale reliably and empowering other teams to deliver cohesive customer experiences

Compensation: