Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Senior Manager, Technical Service Excellence is responsible for leading and executing continuous improvement initiatives within BD’s U.S. Technical Service Department. Leveraging Six Sigma and Lean methodologies, this role is focused on enhancing service performance, optimizing operational efficiency, and delivering exceptional customer experiences.

Reporting to the Senior Director of Technical Service, the Senior Manager will collaborate closely with Technical Service leadership teams to foster a culture of operational excellence and customer-centricity. This individual will be a key driver of change, championing continuous improvement across the organization.

Key Responsibilities

• Strategy Development: Formulate and implement strategies to promote Continuous Improvement across the Technical Service Department.
• Six Sigma and Lean Methodologies: Leverage Six Sigma and lean principles to identify areas for improvement and implement effective solutions. Coordinates and/or leads specific breakthrough Kaizen events and /or initiatives to achieve the targeted performance improvement.
• Process Improvement: Analyze current processes, identify inefficiencies, and design optimized workflows to enhance service delivery. Ensures 3-year funnel, delivering required impact annually in CI.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the success of improvement initiatives.
• Leadership: Lead cross-functional teams in the execution of improvement projects and provide guidance and support to ensure project success.
• Training and Development: Develop and deliver training programs to build Six Sigma and lean capabilities within the team.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to gather feedback and drive continuous improvement efforts.
• Reporting: Prepare and present reports on improvement initiatives' progress, outcomes, and impact to senior management.
• Product Life Cycle Management: Participate in new product introductions and product end of life, ensuring waste is identified and eliminated.

Knowledge and Skills required

• Skills: Excellent analytical, problem-solving, and project management skills; strong leadership and team-building capabilities; exceptional communication and interpersonal skills.
• Knowledge: In-depth understanding of Six Sigma and Lean principles, tools, and techniques; familiarity with technical service operations and processes.
• Tools: Proficient with business information systems (i.e., SAP, Smartsheet, SFDC) and Microsoft Office suite. The ability to create dashboards within BD-approved tools (i.e., Power BI, etc.) is preferred.
• Travel: Willingness to travel up to 30%.

Education and Experience required

• Bachelor's degree in Engineering, Business, or a related field.
• Minimum of 7 years of experience in technical service, continuous improvement, or a related field, with a strong background in Six Sigma and Lean methodologies.
• Project Management - Ability to multitask and manage competing priorities efficiently, demonstrated capability in leading programs/projects.

Preferred qualifications

• Six Sigma Black Belt certification is highly desired.

• PMP certification is a plus.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the