Sr. Manager, Executive Support

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What do you need to know about the role:

The Senior Manager of Executive Support is responsible for overseeing the delivery of high-level IT support and services to senior leaders within a Fortune 500 company. This role involves managing a team of IT professionals, ensuring that executive leaders receive efficient and effective technology support to enhance their productivity and decision-making capabilities.
Job Summary: The Senior Manager of Executive Support is responsible for overseeing the delivery of high-level IT support and services to senior leaders within a Fortune 500 company. This role involves managing a team of IT professionals, ensuring that executive leaders receive efficient and effective technology support to enhance their productivity and decision-making capabilities. The ideal candidate will have a strong background in IT support, exceptional leadership skills, and a deep understanding of the unique needs of executive leadership.

Meet our team:

This Team has impact across the enterprise through supporting the technology experiences of our executives. We’re responsible for workplace technologies, live events, and executive services and support. Our goal is to ensure that technology is not an impediment to productivity amongst our executives and employees.

Job Description:

Your way to impact:

This role ensures that PayPal senior leadership is able to experience a frictionless technology experience regardless of where they are located. Whether its device support, meeting support, or ensuring success of larger events like board meetings and all hands, this role is critical to ensuring our executives have what they need to be productive and experiencing zero loss time due to technical issues. Your impact will be in managing a global team with consistency in delivery and providing hands on support as needed in high visibility and criticality situations.

Your day to day:

In your day to day role you will handle hands on support tasks for PayPal Executives. You will manage a team of technicians, their deliverables, and serve as the escalation point for urgent needs. You will assist the Live Events team with certain aspects of event support for the executive(s) at your work location. You may be required to travel in support of our executives for various offsite meetings, board meetings, or other summits or conferences.

What do you need to bring:

• Focus and a sense of urgency and efficiency

• Flexibility and comfort with ambiguity