Assistant Director for Guest Services & Leadership Development, Housing & Residence Life

The Assistant Director for Guest Services and Leadership Development provides leadership, direction, and coordination of overnight accommodation for guests, camps, and conference housing primarily during the summer. Additionally, the Director oversees student engagement and leadership development for residential students. 

This position is a key coordinator for the formulation of student learning outcomes; retention, progression, and graduation of students; providing educational opportunities to students, and assessing that learning in a systematic way, consistent with SACSCOC requirements. 

 

 

Staff Hiring and Supervision

• Coordinates or assists with the recruitment processes for 7 Resident Directors, 104+ Resident Assistants, other student staff, and graduate assistants
• Supervises, hires, trains, and evaluates 1-4 full-time Resident Directors
• Oversees the supervision of up to 2-6 Administrative Assistants, up to 3 Graduate Assistants or 1-2 summer graduate interns, approximately 40-60 resident assistants, 15-30 desk assistants and 14- 20 conference assistants
• Trains and supervises 1-5 full-time Conference Managers (Resident Directors) during the summer
• Coordinates and manages staff payroll
• Conducts individual meetings, staff meetings, and regular staff evaluations
• Coaches employees utilizing positive and constructive feedback, motivating staff in the role as well as holding staff accountable
• Maintains accurate and up-to-date personnel records for all staff levels, including but not limited to position descriptions, agreements/contracts, and disciplinary records
• Researches, designs, creates, and implements ongoing training and staff development for student and professional staff that align with professional standards and best practices

 

Leadership Development

• Supports and advises the Residence Hall Association (RHA), RA Council, and other residential student leadership groups to enhance advocacy, civic engagement, and leadership skills
• Collaborates with Campus Partners to align leadership programming, student development initiatives, and community-building strategies within the residence halls
• Coordinates transitioning readiness programs, from exploring career paths to addressing potential barriers to success and decision-making
• Implements a residential curricular approach that scaffolds student learning, engagement, and leadership development across residents' time in housing
• Oversees the recruitment and selection of Graduate Assistants (GAs), Resident Assistants (RAs), and Conference Assistants (CAs) to build an engaged and well-prepared student staff team as the selection process should align leadership competencies across student roles within the department
• Coordinates break duty coverage for RAs and RDS

 

Administration

• Attends various meetings, oversees departmental committees, and serves on university committees as needed
• Manages short and long-term projects, and sees them through implementation
• Collaborates with other departments and offices on and off campus
• Reviews and revises publications, including Residence Life training materials, the housing web page, and others
• Assists in the development and implementation of policies and procedures
• Responsible for procurement processes for area and committee budgets of $12,000 to $55,000, following department and state purchasing guidelines
• Performs other duties assigned including autonomous decision making and authority in regards to Residence Life matters in the Associate Director’s absence
• Assists with website updating and editing
• Coordinates conference rooms, classroom, meeting spaces, and room reservations within 10 residence halls
• Utilizes electronic systems and databases (including but not limited to StarRez, IRIS, Concur, Maxient, Res Apps, and Microsoft Office Suite) as expected in completion of work tasks in a timely, thorough, and accurate manner

 

Camps, Conferences, and Guest Services

• Provides leadership, direction, and coordination of the Conference Housing services which includes logistics, contracts and agreements, scheduling, check-in/check-out, and billing
• Serves as primary contact for all group sponsors desiring on-campus housing arrangements