Customer Experience Intern

Inside the Role

Interns will gain knowledge and experience through exciting and real-life learning opportunities. Interns must work in accordance with DTNA’s core values of passion, respect, integrity and discipline. Internship positions can be located at various DTNA locations across the US. We are looking for high performing and motivated individuals in various areas within DTNA organizations. DTNA internships begin each summer in May or June.

Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.

Daimler Truck Technical Support is a high performing, fast-paced team that interacts with our dealers and products on a daily basis. The team supports dealer technicians and direct warranty customers in solving the most complex customer issues on Freightliner/Western Star chassis and Detroit powertrains.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Salary placement is determined by your anticipated graduation year and ranges between $21 - $29 per hour.

Benefits include:

• Professional development and networking events, including resume reviews/mock interviews
• Housing and transportation stipend
• Employee resource groups
• Event ticket offering (based on corporate availability)
• Company social events

What You Drive at DTNA

• Assist in the development and execution of improvement initiatives across different touchpoints in the customer journey.
• Contribute ideas and innovative solutions for optimizing customer experiences.
• Support and challenge the team and cross-department partnerships on continuous improvement efforts to identify quality issues, increase speed and quality of resolution.
• Utilize appropriate data analysis methods, tools and reports to predict, prevent, and support the resolution of efficiency issues and roadblocks.
• May support development of training and/or change management materials and activities to support new processes and procedures, including department OneNote.
• Assist other CX departments with initiatives that improve overall Customer Experience.
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs.

Knowledge You Should Bring

• Must be currently enrolled in a Bachelor’s program or higher from an accredited college/university OR have recently graduated within 1 year of the position start date (May/June) 
• Pursuing a degree in Business Management, Engineering, or a related field
• Strong passion for customer-centricity and improving customer experiences
• Excellent analytical skills with the ability to derive insights from data
• Exceptional communication and interpersonal skills
• Passion for Automotive or Trucking
• Experience or Familiarity with Salesforce, Power BI, and Tableau
• Experience or Familiarity with being a group, team or project lead
• Strong oral and written communication skills
• Solid organizational skills
• Creative mindset
• Interpersonal skills and ability to work in a team environment 

#LI-Hybrid

#LI-MM1

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Detroit, MI US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information<