RN - Hematology/Oncology Clinic

Telephone Triage Nurse – Hematology/Oncology

About Us

Nemours Children’s Health is an internationally recognized children’s health system providing comprehensive pediatric care, research, education, and advocacy services.

The 3 CE Outpatient Hematology/Oncology Clinic of the Nemours Center for Cancer and Blood Disorders provides comprehensive outpatient services to children and families with hematological and oncological diagnoses.  We care for patients with ages as defined by Nemours Policy 1.6.1 (Patient Care Protocols).  Services in the Outpatient Hematology/Oncology Clinic and Day Therapy area include, but are not limited to: diagnostic workups, physical exams by physicians, peripheral IV insertion, central line access and care, medication administration, chemotherapy administration, blood product administration, emergency care, lumbar punctures, pheresis services including extracorporeal photopheresis by the American Red Cross,  pre-, pre- and post-bone marrow transplant patients, and the initiation of the admission process to the hospital. 

This is a full-time position, 0830-1700.

Principal Diagnoses include but are not limited to:

- Anemia

- Thrombocytopenia

- Sickle Cell Disease

- Hemoglobinopathy

- Coagulopathy Disorders

- Neutropenia

- Spherocytosis/Elliptocytosis

- Hemolytic Disorders

- Leukemias

- Brain/CNS tumors

- Solid tumors

- Lymphomas

- Histiocytosis

- Neuroblastoma

- Neurofibromatosis

- Genetic blood disorders

The Hematology/Oncology Clinic and Day Therapy is staffed by Registered Nurses daily. 

Hours of operation are as follows:

06:45am – 5 pm, Mondays and Thursdays

8:00 am -5pm, Tuesdays, Wednesdays, and Fridays 

Primary Function

Provides telephone triage for pediatric hematology/oncology/transplant and cellular therapy patients, delivering timely assessment, care coordination, and first-line clinical support for a medically complex, immuno-compromised pediatric population by using standardized protocols and sound clinical judgment to determine the appropriate level of care.

Essential Functions

- Performs telephone triage assessments for pediatric hematology/oncology/transplant and cellular therapy patients with symptoms or concerns including fever, neutropenia, bleeding, pain, dehydration, treatment-related toxicities, and other urgent or non-urgent clinical issues, using sound clinical judgment to determine the appropriate level of care.

- Utilizes standardized hematology/oncology/transplant and cellular therapy triage protocols, SmartPhrases, and Epic workflows to support consistent symptom assessment, documentation, communication, and care recommendations.

- Documents and communicates clinical information clearly in Epic through telephone encounters, In Basket routing, and related workflows to support continuity of care and timely interdisciplinary follow-up.

- Provides patient and family education, anticipatory guidance, and follow-up instructions by phone regarding symptoms, treatment-related concerns, home management, and when to seek urgent or emergent evaluation.

- Reviews and clinically prioritizes new patient referrals, outside records, and laboratory information to support appropriate scheduling timeframes, provider assignment, and timely access to care.

- Coordinates care across outpatient and inpatient settings, including same-day visits, infusion scheduling support, urgent add-ons, direct admissions, emergency department escalation, and other disposition needs based on clinical presentation.

- Supports medication, treatment access, and authorization workflows by initiating or routing telephone encounters, communicating with the appropriate clinical or operational teams, and facilitating timely follow-up to reduce delays in care.

- Manages triage communication workflows, including In-Basket prioritizati