Business Support Associate

Business Support Associate - Santa Ana, Costa Rica

Are you ready to use your analytical skills, business acumen and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Business Support Associate.

Western Union powers your pursuit.

Role Responsibilities

• For this position you will be able to support US and Canada agents in three main areas: Settlement, Commission, and Reporting inquiries.
• Regarding Settlement: capable of resolving cases involving debits, credits, refunds, and reconciliation discrepancies.
• You may be requested to reconcile on a daily basis a network's activity as part of our direct support to strategic networks which has a direct impact on WU revenue growth.
• Regarding Commission: guarantee monthly commission payment for Money Transfer product, reissue of commission checks, investigation of outstanding payments and perform retro commission calculations.
• Regarding Reporting: Set up and resend of Settlement reports required by our agents and networks to be able to reconcile their accounting books properly.

Additional tasks:

• Assist Account Executives and Regional Directors in the implementation of new agents/networks to WU.
• Participation in conference calls for resolution of inquiries or problem solving.
• Participation in projects to enhance processes.
• Proper handling of data reports to give specific format, presentation, and identify settlement discrepancies.

Role Requirements

• 1 year experience in Customer Service
• B2 + English Level (85%). Fluent both verbally and in writing.
• Microsoft Excel knowledge from Intermediate to Advanced
• Microsoft Office skills needed
• Knowledge in AS400, Power BI, Power Automate, Microsoft Access, and Share Point are a plus
• Business Administration career in course or completed (nice to have)
• Strong communication skills.
• Analytical, Proactive and Detail oriented.
• Multitasking skills.
• Expected to be able to work both individually and as a team contributor.
• Schedule: Monday to Friday, 7 am to 4 pm
• Hybrid model work: 3 days from office and 2 from home

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeter