Voice of the Partner Analyst

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Voice of the Partner Analyst to join our ever-evolving Platforms team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

We are Worldpay for Platforms, a leader in integrated payments with over 25 years of experience. Our business supports over a thousand software companies and over 700K end-users with their payment solutions. As the market evolves, so do the needs of these end-users. At Worldpay for Platforms, we aim to be the partner of choice for an expanded suite of Value-Added Service products that seamlessly integrate with our existing offerings.

What you’ll own

• Collect and analyze customer feedback from various sources including surveys, social media, customer service interactions, and product reviews

• Develop and implement effective methodologies for capturing and measuring the voice of the customer

• Conduct in-depth analysis of customer data to identify trends, patterns, and areas for improvement

• Create comprehensive reports and presentations to communicate findings to stakeholders across the organization

• Collaborate with cross-functional teams to translate insights into actionable recommendations for product enhancements and service improvements

• Monitor and report on key customer satisfaction metrics and KPIs

• Stay up to date with industry best practices and emerging trends in customer experience analytics

What you bring

• Bachelor's degree in Business, Statistics, or related field

• 3+ years of experience in customer insights, or related analytics role

• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau)

• Experience with Customer Satisfaction tools like Medallia, Qualtrics, or similar tools

• Experience with survey design and customer feedback methodologies

• Excellent communication and presentation skills

• Ability to translate complex data into actionable insights

• Strong problem-solving skills and attention to detail

• Experience with CRM systems and customer feedback tools is a plus

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.

• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can