Director of Operations

About us:

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

Our team is growing, and we are looking for a strong leader to oversee operations within our Employee Benefits practice. The Operations Lead role requires an individual who is professional and who displays the drive, determination, and self-motivation to manage processes, training, and collaboration amongst the Benefits team.
 

In this role, you will:

• Understand commission split policies and how changes impact HUB and producer compensation

• Allocate commission splits for new products and correct errors

• Oversee reverse invoicing process, understanding the impacts to compensation and financials

• Provide direction on issues with reverse invoicing process to team for issues and process updates

• Act as lead for the employee benefits team in all operations calls and meetings representing HUB Colorado perspectives

• Gain expertise in operational setup of Benefit Point, including region and office setup, permissions, and updates to ensure understanding of updates and changes

• Act as lead for all audits gathering input from Select and Key Directors to provide accurate updates to corporate

• Understand the links between Epic and Benefit Point, reviewing errors, as well as working with AM team to resolve issues impacting the error reports

• Understand commission processes and timing, acting as a resource for resolving issues with Producers, Leadership, and Corporate

• Act as lead for operations integration for mergers and acquisitions

• Design and improve operational processes for Critical Path; lead data gathering and distribution

• Design and improve operational processes for cross-sell tracking; lead data gathering and distribution

• Create and deliver training on Benefit Point for new employees and for process updates

• Craft training materials for Benefit Point, reverse invoicing, and other operational processes

• Collaborate with Key and Select Directors as well as Analytics Manager on special projects that require data analysis as needed

• Work with Analytics Manager to provide data comparisons for EB products and services

What you offer us:         

• 5+ years of Employee Benefits experience within an agency

• Proficiency in Benefit Point software

• Current Life & Health Producer’s License

• High school diploma required, though four year college degree preferred

• Strong ability to listen and prioritize with colleagues, leadership, and Corporate

• Above average written and oral communication skills

• Proficiency with Microsoft Office Suite, including advanced Excel skills

• Proficiency in broker management systems, specifically Benefit Point and EPIC

• Excellent organizational and time management skills

What we offer you:

• A rewarding job that helps local businesses in the community

• Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options

• Generous time-off policies (2 weeks of vacation + Personal/Sick/Floating Holidays)

• A work/life balance because that’s important for all of us

• Learn from the expertise of your coworkers

• Growth- HUB is growing, and so can your career

• Be part of a motivated team

• The annual compensation for this position ranges from $75,000 to $115,000 annually, depending on experience

About HUB:

HUB International is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. At HUB, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both techno