Supervisor, Campus Financial Aid

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Supervisor, Campus Financial Aid

Job Description Summary:

To supervise the daily operations of a campus Financial Aid Office and assist in providing complex technical support in the administration of the Financial Aid programs.

Job Description:

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

• Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.

• Oversees the daily operations of the campus Financial Aid Office and ensures compliance with federal and state regulations pertaining to financial aid programs.

• Manages financial aid application outreach initiatives and verifies accuracy of FAFSA information.

• Provides advice to students, potential students, and parents regarding financial aid programs, application procedures, award packaging, satisfactory academic progress, and debt management; conducts student loan counseling entrance sessions.

• Reviews and resolves student financial aid issues through collaboration with relevant departments and offices.

• Reviews and processes special conditions and professional judgment overrides for students with unusual or mitigating circumstances in accordance with federal, state, and institutional rules and regulations.

• Reviews and makes decisions regarding student appeals for satisfactory academic progress requirements and professional judgment decisions on students with mitigating or special circumstances.

• Coordinates all phases of the College Work Study Program on the campus to include student and supervisor orientations, job placement for on and off campus jobs, and processing Human Resources paper for work-study employees.

• Coordinates and conducts financial aid outreach programs at local and area high schools, outside agencies, and community groups.

• Reviews student financial aid applications to determine eligibility based on federal and state regulations.

• Serves as a liaison for the Financial Aid office with other departments within the College.

• Provide support to Regional Directors, Associate Directors, and the Executive Director as needed on special projects. 

• Responsible for the application of caseload management principles and duties for a 1-3 cohorts