Manager, National Facilities

Mariner is a privately held national financial services firm equipped with the experience to meet your modern wealth needs. Our advisors have access to in-house expertise covering everything from tax, estate, trust, and insurance to investment banking and valuation, so they can maximize time spent creating unified wealth plans with clients. By opening more windows of wealth, we can create opportunities to positively impact the lives of many. With this purpose, we intend to raise the bar for the entire industry. Founded in 2006 with $300 million in assets under advisement, Mariner and its affiliates now advise on over $560 billion in assets as of 1/3/25. Figures include assets from Cardinal Investment Advisors, currently undergoing acquisition by Mariner Institutional and slated to operationally close by 3/31/2025. Learn more at www.mariner.com. Mariner is committed to, and maintains, a drug-free workplace. For further information, click here.

The National Facilities Manager is responsible for overseeing day-to-day facilities operations for the corporate headquarters while also designing, launching, and managing a scalable national facilities management program for over 100 field offices across the country. This role serves as the primary point of contact for all facilities-related needs, delivering a high level of customer service through a remote, call center style support model. The ideal candidate is a proactive self-starter with strong operational discipline, superior communication skills, and the ability to manage facilities at scale.

Essential Duties and Responsibilities:

Headquarters Facilities Management (Kansas City)

• Manage all day-to-day facilities operations for the headquarters office, including:
  • Maintenance, repairs, janitorial, HVAC, electrical, plumbing, furniture, and space management
  • Breakrooms, conference rooms, storage areas, and common space standards
  • Vendor coordination and performance management
• Ensure a clean, safe, well-maintained, and professional work environment
• Support internal meetings, events, and executive needs as required
• Manage facilities-related budgets, invoices, and service contracts

National Facilities Management Program:

• Build and implement a centralized national facilities management program for 100+ field offices
• Serve as the primary remote facilities support (“call center” model) for all locations nationwide
• Establish standardized:
  • Service delivery processes
  • Preventative maintenance programs
  • Response times and service level expectations
  • Vendor standards and scopes of work
• Own the facilities ticketing/work order system and ensure timely resolution of all issues
• Coordinate services with landlords, property managers, and national service providers
• Reduce operational burden on local office staff by centralizing facilities support

Required Qualifications:

• 5+ years of experience in facilities management, preferably in a multi-site, national environment
• Strong remote facilities management or call center support experience
• Proven ability to manage vendors and service providers at scale
• Exceptional customer service mindset with strong communication skills
• Highly organized, detail-oriented, and process-driven
• Self-starter who thrives in a fast-paced, high-growth environment

Skills:

• Experience supporting professional services, financial services, or corporate office environments
• Experience building or scaling a national facilities program
• Knowledge of lease administration and landlord coordination
• Budget management and cost-saving initiative experience
• Ownership mindset
• Calm under pressure
• Strong follow-through
• Service-oriented leadership
• National scale thinking with local execution discipline

Physical Demands/Requirements:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and abilit